Home Improvement Customer Service Representative

Benefits:

• 401(k) matching
• Competitive salary
• Paid time off

Job Title: Customer Service Representative
Location: Ballwin, MO
Job Type: Full Time
Salary: $18.00 - $20.00 Per Hour
Reports To: Owner

About Us:

Ace Handyman Services is a leading provider of home improvement services, specializing in carpentry, plumbing, electrical, painting and drywall repairs. We are committed to delivering high-quality craftsmanship and excellent customer service. We're looking for a reliable and detail-oriented Customer Service Representative to join our growing team.

Position Summary:

The Customer Service Representative plays a dual role in the organization, managing day-to-day office operations while also providing accurate project estimates for residential home improvement jobs. This role requires excellent organizational skills, strong communication, and a solid understanding of construction and home improvement processes.

Key Responsibilities :

Office Management:

• Coordinate scheduling of appointments, and crew assignments.
• Maintain accurate records, including client files, and job documentation.
• Manage incoming and outgoing communications, including calls and emails.

Estimating:

• Review project plans, specifications, and customer needs to prepare accurate cost estimates.
• Source pricing for materials.
• Prepare and present written estimates and proposals to clients.
• Collaborate with sales and project management teams to ensure customer satisfaction.
• Track and update project costs, budgets, and change orders as necessary.

Qualifications:

• Proven experience in office management and/or estimating in the construction or home improvement industry.
• Strong knowledge of residential construction methods, materials, and pricing.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with estimating software is a plus (e.g., Service Titan).
• Exceptional communication and customer service skills.
• Valid driver's license and reliable transportation for site visits.

Preferred Qualifications :

• Experience working with homeowners and a basic understanding of residential building codes.
• Familiarity with CRM systems and project management tools.

What We Offer :

• Competitive salary and benefits package
• Opportunities for growth and professional development
• Supportive team environment
• Paid time off and holidays
• Health Insurance