Reserve Emergency Dispatcher

Definition

The Reserve Emergency Dispatcher is utilized in the Police Department, which provides full emergency and non-emergency communications and dispatch services to law enforcement, fire protection, medical services, and other public safety agencies. Under general supervision, to operate a variety of communications and dispatch equipment in receiving, monitoring and transmitting routine and emergency messages; to dispatch public safety equipment and personnel during emergencies;

and to perform related duties as required.

The Reserve Emergency Dispatcher serves as a part time relief Public Safety Dispatcher. A Reserve Emergency Dispatcher performs the routine tasks and duties assigned to a Emergency Dispatcher I, working on-call and subject to various shifts and workday assignments including nights, weekend and holidays. They receive training in the operation of a variety of complex electronic and telecommunications equipment used to dispatch public safety and public service personnel and equipment to emergency and non-emergency situations while under close and continuous supervision.

Receives supervision from the Senior Emergency Dispatcher and other supervisory personnel.

• Receives and dispatches routine and emergency telephone and radio communications from law enforcement, fire protection, medical services, and other public safety agencies; determines the proper jurisdiction, equipment and personnel to be dispatched.
• Monitors several public safety frequencies.
• May monitor fire and burglar alarm systems.
• Coordinates efforts with other public safety agencies as required.
• Uses radio and other equipment to dispatch appropriate units to the scene of an emergency.
• Provides information to field personnel responding to fire alarms such as location of water supply, fire hazards, response routes, etc.
• Maintains radio contact with local units on assignment and with personnel from other agencies.
• Responds to National Warning System alerts.
• Operates teletype terminals and other data communications equipment to send, receive and record information.
• Performs a variety of clerical work including computation of statistics and data entry.
• Performs related duties as required.

• Knowledge of modern office procedures, methods and equipment including computers.
• Knowledge of principles and procedures of record keeping.
• Knowledge of cities, location of highways, main streets, major buildings and geography of the City of Lemoore and general areas of Kings County.
• Knowledge of maps and map reading.
• Knowledge of proper English grammar, vocabulary and spelling.
• Ability to react quickly, appropriately and calmly in emergency situations, adopting effective courses of action.
• Ability to maintain confidentiality of sensitive information.
• Ability to exhibit good mental retention of information.
• Ability to accurately and quickly interpret maps and be able to properly identify the locations of major landmarks, cities, highways, main streets, major buildings, and the geography of the City of Lemoore and general areas of Kings County.
• Ability to flexibly alternate attention among a variety of tasks.
• Ability to exercise tact, courtesy and patience in public contacts.
• Ability to exercise sound judgment in situations with a high consequence of error.
• Ability to take accurate messages and relay exactly as received.
• Ability to follow oral and written instructions.
• Ability to communicate effectively both orally and in writing.
• Ability to write neatly and legibly.
• Ability to maintain accurate records.
• Ability to make basic mathematical computations.
• Ability to establish and maintain effective work relationships.
• Ability to follow safe work practices including workplace safety policies and procedures.
• Ability to properly use personal protective equipment as directed and trained.
• Ability to multitask within the scope of responsibility is essential.
• Must dispatch and monitor for Fire, Law Enforcement, Animal Control, and other agencies and/or cities.
• Must simultaneously operate and monitor multiple automated systems including the Computer-Aided Dispatch (CAD) systems, California Law Enforcement Telecommunication System (CLETS) and 911 systems.
• Complete continuing education courses to maintain registration, licensure, or certifications.

• Ability to type at a minimum speed of 40 words per minute and use a computer keyboard with speed and accuracy at a level sufficient to perform the duties of the position.
• Ability to work irregular hours and variable shifts, including evenings, nights, weekends, holidays and overtime.
• Ability to qualify for security clearance through a background investigation and fingerprint check.
• Speak and enunciate clearly and with appropriate volume over radio and telephone.
• Ability to hear telephone conversations and normal radio communications with static or weak transmissions.
• Work at computer consoles in a standing or sitting…