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Service Coordinator
Job in
Lenexa, Johnson County, Kansas, 66215, USA
Listed on 2026-11-04
Listing for:
Protouch Staffing
Full Time
position Listed on 2026-11-04
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator -
Customer Service/HelpDesk
Office Administrator/ Coordinator
Job Description & How to Apply Below
- Review and maintain the service queue and service inbox daily.
- Handle incoming calls and outbound customer correspondence.
- Review ticket data against internal platforms to confirm service needs.
- Build technician schedules and daily assignments based on technical skill levels.
- Verify technician time on service tickets.
- Confirm required parts are available for service tickets.
- Coordinate with inventory personnel to order necessary equipment.
- Issue and verify parts assigned to service tickets and maintain accurate notes.
- Coordinate service requests from subcontractors.
- Track completed service work.
- Provide backup support to inspection and project coordinators as needed.
- Assist with stock inventory management.
- Provide customer quotes when requested.
- Invoice service and subcontracted service tickets.
- Follow Midwest Alarm Services attendance expectations and requirements.
- High School Diploma or GED.
- Computer proficiency, including Microsoft Word and Excel.
- Strong written and verbal communication skills.
- Basic mathematical and problem-solving skills.
- Ability to effectively manage multiple projects and tasks on a regular basis.
- Ability to perform essential job functions with or without reasonable accommodation.
- Medical Insurance.
- Dental Insurance.
- Paid Vacation.
- Paid Holidays.
- 401(k)/403(b) Plan.
- Full-time employment.
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