Customer Service Rep II

This job is with Thermo Fisher Scientific, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule
Environmental Conditions

Job Description

Job Description – Customer Service Representative

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Who You Are
A  problem solver  who thrives in a fast-paced, collaborative environment.
Detail-oriented with strong organizational skills—you manage multiple priorities with confidence.
A  customer advocate  who communicates clearly and builds trust quickly.
Adaptable, resourceful, and proactive—you see challenges as opportunities to improve.
What You Bring

Education:

High School Diploma or equivalent required.
Associate’s or Bachelor’s degree preferred, or equivalent experience.

Experience:

2+ years in customer service, order management, or account coordination—ideally within life sciences, diagnostics, or a related industry.
Technical

Skills:

Proficiency in SAP, Salesforce, Esker, and Microsoft Office Suite (Excel, Outlook, Teams).
Communication:  Strong written and verbal communication skills with a focus on clarity, empathy, and responsiveness.
Ability to read and speak French would be preferred.

This role ensures seamless order management, accurate scheduling, and exceptional customer communication to maintain Thermo Fisher’s service excellence and reliability.

The successful candidate will manage complex and recurring orders, serve as a key liaison between internal teams and customers, and proactively address order status, product availability, and service concerns.

Key Responsibilities
Process and manage  complex customer orders , including recurring and scheduled shipments, ensuring 100% order accuracy and on-time delivery.
Maintain  direct communication  with monitored accounts via phone and email to address inquiries, resolve issues, and provide updates.
coordinating with Sales, Operations, and Technical teams.
Conduct regular account touchpoints, including:
Prepare and send  weekly backorder reports , product availability updates, and shipment status reports.
Utilize systems including  SAP, Esker, Salesforce , and internal databases for order tracking, entry, and reporting.
Support  Sales Associates  with order changes, escalations, and custom requests.
Manage incoming  customer care calls  and ensure timely response and documentation.
Collaborate with cross-functional teams to ensure service-level compliance and customer satisfaction.
Proven ability to manage monitored or strategic accounts and handle complex, high-volume orders.
Technical

Skills:

Proficiency in SAP, Salesforce, Esker, and Microsoft Office Suite (Excel, Outlook,
Teams).
Strong data tracking, reporting, and order documentation skills.

Benefits   We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#Start Your Story  at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today!  
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation,…