Key Account Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Project Management Full Time Sales Akrofire, Lenexa, KS, US

2 days ago Requisition

Akro Fire is seeking a Key Account Manager who is responsible for the day-to-day management, sustainment and growth of key accounts by owning the representation of Key Accounts. Builds strong relationship with customers based on prompt and active communication, providing on-time response to RFQs, processing on-time new purchase orders across contract review, providing prompt status updates and required information from other departments s and manages scorecards, partners with departments to achieve 100% quality and 100% on time delivery ratings.

This position is primarily responsible for sales order management within the EPICOR ERP system, customer communication and support, data compilation and analysis, builds a strategy to offer customized customer experience, and KPI and performance metric tracking. As experience and proficiency develop, the position will provide opportunities with program coordination, cross-functional initiatives, and occasional coverage of Program Manager responsibilities.

Working Conditions

• Travel 10% to training locations, customer and supplier locations
• Standard office environment
• Work requires substantial visual concentration on detail.
• Working conditions are normal for a manufacturing environment.
• Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses and any other required PPE
• Standing: 30%
  * percentage is approximate and may vary depending on work task / Sitting: 70%
  * percentage is approximate and may vary depending on work task / Lifting (in pounds): up to 20 pounds / Pushing (in pounds): up to 20 pounds / Mental/Visual: use of computer / Workspace (line, cube, etc):
  Office or Cube

Main Duties and Responsibilities:

• Becomes the point of contact for designated customers at Akro Fire Manufacturing location.
• Ensures premier customer service and full satisfaction of customers by escalating and requesting the necessary resources to ensure 100% Quality and 100% on-time delivery for key accounts.
• Maintain accurate customer, order, and program-related information within EPICOR.
• Verify order accuracy, including part numbers, quantities, pricing, delivery dates, and customer-specific requirements.
• Monitor order status, backlog, shipments, and delivery commitments to ensure timely execution.
• Investigate order discrepancies, resolve data conflicts, and coordinate corrections with appropriate internal teams.
• Identify trends, discrepancies, recurring issues, and potential opportunities for process improvement.
• Maintain data accuracy and consistency across EPICOR, spreadsheets, CRM, and other reporting tools.
• Support ad hoc reporting and data analysis requests from the Program Manager and other stakeholders.
• Highlight performance gaps, emerging trends, and areas requiring follow-up or corrective action.
• Assist with the preparation of customer reviews, internal program reviews, and management presentations.
• Occasionally provide coverage for the Program Manager during absences or periods of limited availability, handling customer communications, status updates, reporting, and coordination activities within established authority.
• Escalate significant customer concerns, schedule risks, financial impacts, and decisions to the Program Manager or appropriate leadership.
• Owns and manages key account scorecards. Maintain Customer Portals and utilize systems to retrieve and submit account information.
• Provide analytics and ensure that backlog for key accounts is aligned to customer requirements.
• Ensures on time processing of RFQs and New Purchase orders across Akro Fire workflows.
• Provides status updates, partners with Operations, Engineering, Quality and Supply Chain to prepare Line of Balance or delivery schedules.
• Identify, maintain and document strategic relationships inside the account and outside the account (i.e., consultant, competitor, channel partner).
• Develops positive relationships with existing, new and target customers.
• Resolve conflicts and provide satisfactory solutions to customers in a timely manner.
• Manage large proposal efforts including strategic programs.
• Participates in the negotiation of contracts, agreements, terms and conditions.
• Travel to customer site as needed.
• Assume additional responsibilities as…