Customer Care Representative

Customer Care Representative

Alternate / Related Job Titles

• Customer Service Representative

• Patient Customer Support Representative

• Client Services Representative

• Healthcare Customer Care Associate

• Contact Center Representative

Location & Onsite Requirement

Lenexa, Kansas
Onsite (Not eligible for remote work)

Contract Details

• Position Type: Contract

• Contract Duration: 3 Months

• Start: As Soon As Possible

• Shift/Hours:

  • 1st Shift | Monday–Friday, 7:00 AM – 3:30 PM (Central Time)

Job Overview

The Customer Care Representative delivers a consistent, high-quality customer experience while supporting health-related inquiries across multiple communication channels. This role requires professionalism, empathy, attention to detail, and the ability to handle routine-complex customer interactions while maintaining strict confidentiality standards.

The position supports assigned client groups and plays a key role in ensuring timely, accurate, and respectful communication related to diagnostic services.

Key Responsibilities

• Deliver exceptional customer service across voice, email, chat, fax, and digital channels

• Perform routine-complexity health-related customer support activities

• Make routine outbound customer calls using established scripts and procedures

• Respond to inquiries regarding patient results, tests, services, and service issues

• Maintain strict confidentiality of health, personal, and customer information

• Demonstrate empathy and professionalism when delivering sensitive health information

• Support multiple client groups based on business needs

• Meet established productivity, accuracy, and quality standards

• Embrace continuous improvement, digital tools, automation, and AI-enabled workflows

Required Skills & Qualifications

• Minimum 1 year of customer service experience

• Strong verbal and written communication skills

• Ability to provide consistent, high-quality customer service

• Strong attention to detail, accuracy, and quality

• Ability to work in a fast-paced, structured environment

Preferred Skills & Experience

• Healthcare or laboratory-related customer service experience

• Experience meeting productivity and quality metrics

• Proficiency with Outlook, Excel, phone systems, chat platforms, and digital tools

• Comfort working with automation and AI-supported customer interactions

Additional Requirements

• Valid identification required (Driver’s License, SSN card, or Passport)

• Ability to work onsite during scheduled hours

• Commitment to confidentiality, compliance, and professional conduct

Benefits

• Medical Insurance

• Vision Insurance

• Dental Insurance

• 401(k) Retirement Plan

About the Company

Our client is a leading provider of diagnostic information services, empowering healthier lives worldwide. Leveraging the world’s largest clinical laboratory database, they deliver insights that help identify and treat disease, promote healthy behaviors, and improve healthcare management for millions of patients and providers.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. As a Native American-owned, economically disadvantaged corporation, GTT values diverse and inclusive workplaces and partners with Fortune 500 organizations across diagnostics, healthcare, banking, insurance, financial services, technology, utilities, and retail throughout the U.S. and Canada.

Job Number: 26-00120 #gttqst #gttjobs