Customer Service Representative

Job Title:

Customer Service Representative Introduction

Aston Carter has partnered with a company in Lenexa, KS that is seeking a Customer Service Representative. This is a 52‑week contract role with the possibility of extension. While a permanent conversion could become available, it is not guaranteed.

Job Description

We are looking for a dedicated Customer Service Representative to handle a high volume of inbound and outbound calls while delivering exceptional service. This role requires strong communication skills, attention to detail, and a commitment to providing accurate, courteous support.

Responsibilities

+ Handle 50-70 inbound calls per day

+ Make 60-80 outbound calls per day

+ Maintain professionalism and courtesy at all times, including:

+ Providing accurate information

+ Following client scripting

+ Using appropriate tone and inflection

+ Showing empathy and willingness to assist

+ Identify and escalate AE/PQC issues to the client within one business day

+ Manage caller complaints and escalate through the supervisor request process

+ Respond to sample accountability emails within 24 hours

+ Complete and submit daily spreadsheets (AV, Touchstone, FEDEX)

+ Manage data and documentation through DTP and the  mailbox

+ Maintain 90%+ attendance and on‑phone time

+ Follow all CWI, SOP, federal regulations, and company policies

Essential Skills

+ 3-5 years of customer service experience in an inbound call center

+ Strong computer skills, including proficiency with Microsoft programs

Additional Qualifications

+ High school diploma or equivalent required

Work Environment

This is an on‑site position based in Lenexa. It's a great opportunity to get your foot in the door with a large organization. While this is a contract role, there is potential for growth.

Job Type & Location

This is a Contract position based out of Lenexa, KS.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lenexa,KS.

Final date to receive applications

This position is anticipated to close on Jan 19, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter (%20astoncarter)  for other accommodation options.