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Senior CSR & Process Improvement Lead

Job in Lenexa, Johnson County, Kansas, 66215, USA
Listing for: TEKsystems
Full Time position
Listed on 2026-11-05
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, CRM Systems & Management
Salary/Wage Range or Industry Benchmark: 29000 - 33000 USD Yearly USD 29000.00 33000.00 YEAR
Job Description & How to Apply Below

TEKsystems in Lenexa, KS is seeking a Customer Representative II to handle inbound calls, provide email support as needed, and guide customers through the resolution process. The role emphasizes leadership on the team, escalation handling, and collaboration with leadership to improve tools and processes.

The position requires mastery of CSR I responsibilities, strong communication, reliability, and the ability to navigate systems and CRM tools.

Step into the Senior CSR & Process Improvement Lead role at TEKsystems in Lenexa, KS, United States and grow with us.

The Senior CSR & Process Improvement Lead role at TEKsystems is now open for applications in Lenexa, KS, United States.

Join us at TEKsystems as our next Senior CSR & Process Improvement Lead in Lenexa, KS, United States.

We are currently recruiting a Senior CSR & Process Improvement Lead for our team in Lenexa, KS, United States.

Position Requirements
10+ Years work experience
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