Customer Services Specialist II

Joining Oxoid Remel Microbiology means becoming part of a team dedicated to making a meaningful difference in healthcare, food safety, and pharmaceutical manufacturing. Our products and solutions support accurate disease identification, targeted treatment, food and beverage safety, and pharmaceutical manufacturing integrity.

Joining Oxoid Remel Microbiology means becoming part of a team dedicated to making a meaningful difference in healthcare, food safety, and pharmaceutical manufacturing. Our products and solutions support accurate disease identification, targeted treatment, food and beverage safety, and pharmaceutical manufacturing integrity.

With a long-standing reputation for quality, innovation, and scientific excellence, we are committed to providing customers with reliable products and exceptional service.

As a Customer Service Specialist II, you'll play an important role in supporting our customers across Brazil by providing timely, accurate, and professional assistance throughout the order-to-delivery process.

You'll work closely with customers, Sales, Logistics, and other internal teams to resolve inquiries, coordinate orders, and ensure a positive customer experience.

The Customer Service Specialist II is responsible for managing customer inquiries, processing orders, coordinating shipments, and supporting day-to-day customer service operations across Brazil.

This position serves as a key point of contact for customers, providing assistance through telephone and email while ensuring accurate order processing, timely communication, and effective resolution of customer concerns.

The ideal candidate is a customer-focused, organized professional who enjoys problem-solving, managing multiple priorities, and collaborating with cross-functional teams.

• Respond to inbound customer inquiries through telephone and email, providing timely, accurate, and professional support.
• Process customer orders and ensure accuracy of order details, pricing, documentation, and delivery requirements.
• Provide customers with order status updates, shipment tracking information, and estimated delivery timelines.
• Investigate and resolve customer concerns related to orders, deliveries, product availability, and other service-related issues.
• Maintain accurate customer records, order information, and communication history within internal systems.
• Identify and escal... complex customer issues to appropriate internal teams to ensure timely resolution.
• Build and maintain positive customer relationships through consistent communication and follow-through.

• Coordinate with Logistics, Sales, and other internal departments to support order fulfillment and customer requirements.
• Assist customers with shipping, export documentation, delivery inquiries, and logistics-related questions.
• Monitor outstanding orders and follow up on potential delays or issues that may impact customer satisfaction.
• Support accurate documentation and compliance with established order management and shipping procedures.
• Collaborate with internal stakeholders to resolve order discrepancies, shipment concerns, and operational challenges.

• Work closely with Sales, Logistics, Finance, and other internal teams to ensure a seamless customer experience.
• Communicate effectively with colleagues and leadership to provide updates on customer needs, order status, and operational issues.
• Identify opportunities to improve customer service processes, order accuracy, and overall efficiency.
• Support reporting, data tracking, and administrative activities related to customer service operations.
• Contribute to a…