Direct Banking Residential Lender

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

We are currently seeking a Direct Banking Residential Lender who will be responsible for handling telephone and web-based residential first mortgage loan inquiries, generating high quality loan applications and processing them to completion. Identifies client’s financial needs by offering appropriate products and services while completing the loan application. Through outbound calling, actively follows up on all existing open leads. Must be able to work in a fast-paced environment and have the ability to multi-task.

Must meet or exceed monthly loan goals, conversion (lead to application) rates and referral goals. This person needs to be a high achiever, self-motivated, with high energy/intensity, and results-oriented and persuasive. Below you will find a list of some of the top responsibilities of the position:

• Ensure all incoming telephone inquiries received and outbound sales calls made are performed with the highest degree of courtesy, respect, professionalism and accuracy
• Employ professional telephone sales techniques to consult and educate potential applicants to convert inbound leads to applications
• Demonstrate expertise in both the benefits and implications of a loan transaction
• Provide multiple loan options to clients to best meet their financial goals
• Operate in a fast-paced environment and have the ability to multi-task
• Complete loan application inquiries over the phone, prepare documentation and process applications within appropriate procedures
• Analyze each loan application to determine credit worthiness and appropriate loan products; explain to customer the various product options and terms
• Maintain thorough knowledge of all bank products and services including pricing, bank policies and government regulations
• Make referrals to appropriate specialists including commercial, small business, investments and trust
• Maintain adequate controls to ensure compliance with consumer protection regulations in a defined area of responsibility; implement bank-directed policy and changes relating to regulatory amendments
• Actively follow up on existing dormant/nurture leads via telephone and email to generate additional business
• Work with internal departments to assist with any client issues

• College degree or commensurate experience in mortgage lending
• Minimum 2 years mortgage lending experience with the ability to analyze and restructure loan applications
• Proven ability to achieve production goals with a high earned income history
• Excellent communication/interpersonal/organizational skills
• Experience in an inbound and outbound call center required
• Proven lending experience, knowledge of mortgage loan products, secondary market and underwriting guidelines
• Willingness to work a flexible schedule; varied hours
• NMLS registered or able to obtain NMLS registration

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified…