Operational Technology Asset Management and ServiceNow Analyst II

at Dairy Farmers of America in Lenexa, Kansas, United States

Job Description

GENERAL PURPOSE :

Support all phases of the Operational Technology (OT) asset lifecycle, including data governance, compliance monitoring, software license tracking, audit support, and patch/upgrade coordination across manufacturing environments. Ensure all OT asset data remains accurate, complete, and aligned with enterprise data models, enabling visibility, compliance, and lifecycle planning across plants and industrial environments.

Apply working knowledge of OT asset management, cybersecurity standards, and Service Now CMDB practices to execute multiple assignments simultaneously. Partner closely with plant personnel, vendors, controls engineers, cybersecurity teams, and IT stakeholders to ensure OT systems remain compliant, well-documented, operational, and secure.

• Maintain and enhance OT asset inventory and CMDB capabilities within Service Now
• Ensure all OT asset records comply with established data models, naming conventions, and metadata requirements
• Groom, validate, and reconcile asset data to improve accuracy and reliability of the Source of Truth datasets
• Monitor data quality, identify gaps, and document items for remediation
• Track asset compliance across network segments, OS and firmware versions, software versions, and lifecycle/obsolescence status
• Identify assets out of compliance and document corrective actions
• Produce recurring compliance and lifecycle reports for leadership and plant stakeholders
• Develop dashboards and metrics reflecting compliance posture, lifecycle position, and patch status
• Support internal/external audits by generating asset inventories, compliance evidence, and documentation
• Document and support OT change-control practices
• Track software entitlements and installations across OT environments
• Ensure licenses are accurately represented in the CMDB
• Support lifecycle and cost forecasting for OT software assets
• Build, organize, and maintain OT documentation repositories, including network topology diagrams, OT system architecture documents, asset records and configuration details, and OT security and compliance standards
• Identify documentation gaps and drive remediation
• Maintain version control and ensure documentation remains current
• Assist with lifecycle planning for OT hardware, including expected replacement cycles and end-of-support milestones
• Support warranty tracking and service/vendor agreements for industrial hardware and software
• Assist in mergers and acquisitions by merging asset data and preparing transfer records
• Serve as liaison between IT, plant operations, and cybersecurity teams for OT patching and upgrades
• Validate compatibility of patches with OT devices, PLCs, HMIs, SCADA systems, and plant networks
• Coordinate outage windows to minimize production downtime
• Track completion of patch cycles and update Service Now records accordingly
• The requirements herein describe the general nature and level of work but are not an exhaustive list of responsibilities. Additional duties may be assigned as required.

Travel:

5%-15% (1-3 times per year)

• Undergraduate degree in Information Technology, Computer Science, Engineering, Industrial Automation, Cybersecurity, or related field (or equivalent combination of education and experience)
• 2 to 5 years of experience in IT asset management, industrial controls, Service Now CMDB , or related operational technology fields
• Certification and/or License – may be required during course of employment

• Working knowledge of ITAM standards and best practices, CMDB structures, and asset lifecycle best practices
• Knowledge of Service Now hardware asset management ( HAM ) module
• Familiarity with OT systems such as PLCs, SCADA , HMIs, historians, industrial servers, and associated software
• Strong understanding of Service Now Hardware/Software Asset Management ( HAM / SAM ) and CMDB
• Able to interpret and manage complex OT datasets to improve accuracy and support compliance reporting
• Able to demonstrate good organization and task management skills
• Able to apply analytical thinking to interpret and work on multiple data sets to improve data accuracy and support decision making across ITAM and related modules
• Able to demonstrate basic financial cost saving skills
• Able to communicate effectively (both verbally and in writing), translate technical topics into easy-to-understand concepts, and clearly document technical processes
• Able to ask direct and logical questions to determine problem causation and follow documented processes to a successful resolution
• Able to work with accuracy and attention to detail
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans