Digital Lending Analyst

Summary

The Digital Lending Analyst is responsible for the overall management, configuration, and continuous improvement of Community America’s Loan Origination Systems (LOSs). Assists with the management of ancillary and any integrated systems/services. Works closely with management to evaluate business process, data integrity, and compliance issues as they relate to the loan origination systems. Works with technical and functional teams to solicit needs, determines feasibility and implements configuration changes.

Product Management
:

• Evaluate new product ideas and strategies appropriate to support go-to-market plans
• Drive action throughout the organization to get new products to market
• Manage all aspects of in-life products, including customer feedback, requirements, and issues

Consulting:

• Consult with the stakeholders to find creative solutions to pressing business problems and assist with the development of the business cases necessary to justify implementation of the solutions.
• Consults with business partners to co-develop a CACU roadmap based on needs and the vendor roadmap
• Consult with the Lending Team on Vendor(s) performance, and assist with the development of SLAs, and the development and prioritization of enhancement requests.

Subject Matter Expert:

• Serve as the subject matter expert for all products related to the applications, such as 3rd party integrations, SSO’s and API’s.
• Provide training & knowledge transfer.
• Participate in user groups and network with peer organizations. Identify improvements to the applications through understanding of the vendor partner roadmap, peer organizations and end user community.
• Collaborates with operations managers and leaders as the Subject Matter Expert on best practices and methods to achieve business objectives using the chosen LOS.
• Serve as a subject matter expert in the development of training materials related to the LOSs.

Project Management: Independently manage assigned projects from inception to completion following Community America’s Project Management approach.

Vendor Management: Serves as the day-to-day contact for the various vendors and uses good judgement related to escalating issues.

Configuration:

• Configure system and product specifications and internal workflows to optimize system functionality, efficiency, & security.
• Oversees the design and configuration solutions to resolve system related business problems, meet user requirements, and streamline system workflows.
• Coordinates system mapping between LOS and outside vendors.
• Implements configuration changes and customizations as required by the business.

Release Management
:
Manage and coordinate new releases of the software, including impact analysis, documentation, testing, scheduling, and change management. Coordinate with IT or vendor tier 2 support to schedule and deploy upgrades and communicate changes to the user community and ensure that the new features are fully utilized. Maintain all application environments (test, training, production, etc.) including documentation, configurations, and customizations.

Security Administration: Create the user roles, profiles and access settings matrix used during the onboarding process. Partner with the IT Security Team to ensure that all systems are in compliance with CACU standards and policies.

Tier 3 Support: Provide tier 3 end-user support (including system configuration, new product set up and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of the digital platform; work with the Appropriate Teams and Vendor(s) Support to resolve system issues escalated from tiers 1 & 2 support.

Training: Coordinate the development of training material and the delivery of training with the staff development team.

Reporting: Collaborate with the Digital Banking and Line of Business Teams to develop dashboards and reports. Develop, track and report upon system performance and feature/functionality utilization. Develop reporting based upon Online Banking Vendor(s) system logs and data extracts to identify trends and anomalies. Prepare and present clear business and technical analysis.

Audi…