IT Technician
Listed on 2025-12-26
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
The IT Technician provides front-line technical support to internal staff and external clients across the Microsoft ecosystem and MSP toolsets.
Requirements:
Ideal candidates have 1–3 years of experience or a two-year technical/associate degree. Responsibilities include support for Microsoft 365, Azure, Teams Voice, Dynamics navigation, Power Automate basics, Ubiquiti networking, Exclaimer, and Datto systems.
Key Responsibilities:
• Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals.
• Support Microsoft 365 tools such as Outlook, Teams, One Drive, SharePoint, and Teams Voice.
• Perform basic Azure AD tasks including password resets, MFA issues, and group membership updates.
• Handle service ticket intake, triage, documentation, and timely resolution.
• Assist users with basic Dynamics CRM navigation and troubleshooting.
• Support Level 1 Power Automate flow troubleshooting.
• Troubleshoot Ubiquiti/Unifi Wi-Fi, switches, and access points.
• Assist with Datto RMM alerts, backups, and device remediation tasks.
• Support and manage Exclaimer email signature configurations.
• Escalate complex issues with complete ticket notes.
• Perform updates, maintenance, and device provisioning tasks.
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