Quality Assurance Analyst

The Quality Assurance (QA) Analyst is responsible for ensuring software applications, system enhancements, and technology solutions meet business requirements and quality standards before deployment. This role serves as a key partner throughout the solution delivery lifecycle, collaborating with business stakeholders, business analysts, project managers, developers, and support teams to identify risks, validate requirements, execute testing activities, and support successful implementations.

• Review business, functional, and technical requirements to ensure they are complete, clear, and testable prior to development.
• Develop and maintain test plans, test cases, test scripts, and supporting testing documentation.
• Execute functional, regression, integration, and end-to-end testing on system enhancements, bug fixes, and new releases.
• Conduct post-deployment validation and smoke testing to confirm successful releases.
• Experience with automated testing.

• Identify gaps, ambiguities, inconsistencies, and quality risks within requirements and proposed solutions.
• Collaborate with Business Analysts and project stakeholders to ensure acceptance criteria are measurable and testable.

• Validate changes and enhancements to enterprise business applications, including CRM, ERP, and related systems, verifying workflows, business rules, security permissions, integrations, and reporting functionality, and assessing impacts to upstream and downstream systems to ensure changes support business processes and operational needs.

• Identify, document, prioritize, and track software defects through resolution, working closely with developers and stakeholders to investigate root causes and verify corrective actions.
• Retest resolved issues to confirm successful remediation prior to release, and clearly communicate testing results, risks, and recommendations.

• Partner with business stakeholders to develop practical and realistic test scenarios, and coordinate and support User Acceptance Testing activities.
• Assist users with test preparation, execution, issue reporting, and validation of solutions, while tracking testing progress and supporting business sign-off activities.

• Validate data accuracy across interfaces, integrations, reports, and business applications, and verify calculations, data transformations, and reporting outputs against business requirements.
• Investigate and document discrepancies between expected and actual results.

• Identify opportunities to improve testing processes, documentation standards, and quality practices, and contribute to the development and maintenance of testing procedures, templates, and best practices.
• Assist in evaluating opportunities to leverage automation, where appropriate, to improve testing efficiency.
• Other duties as assigned.

• The following metrics apply to this position.
• People, Franchise Satisfaction, Revenue Growth, and EBITDA (see scorecard)
• Test Execution Coverage: Complete planned test case execution against the approved test plan for each release cycle. [Target % to be confirmed with IT Project Manager]
• Defect Escape Rate: Limit post-release (escaped) defects as a share of total defects identified per release. [Target % to be confirmed with IT Project Manager]
• UAT Sign-Off Timeliness: Obtain business sign-off within an agreed number of business days of test readiness. [Target days/% to be confirmed with IT Project Manager]

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or an…