IT Support Specialist Lenexa, KS | Robert Half

IT Site Support Specialist

We are looking for an IT Site Support Specialist to provide hands-on technical assistance and dependable day-to-day support for end users in Lenexa, Kansas. This contract opportunity with permanent potential is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping maintain a stable and efficient technology environment. The role will work closely with employees and internal teams to troubleshoot incidents, support infrastructure needs, and deliver responsive service across the site.

Responsibilities:

• Provide frontline technical support for desktop, laptop, printer, and mobile device issues, ensuring timely resolution for end users.
• Diagnose and address problems related to operating systems, standard business applications, and basic network connectivity.
• Manage and document support requests through the ticketing system, keeping records accurate and users informed throughout the process.
• Install, configure, and maintain workstation hardware, peripherals, and approved software in alignment with company standards.
• Support onsite technology infrastructure by assisting with device setup, connectivity troubleshooting, and routine maintenance tasks.
• Escalate complex incidents to appropriate teams when needed and collaborate to drive issues through to completion.
• Assist with user account support, access-related requests, and general technology onboarding activities for employees.
• Contribute to a positive support experience by communicating clearly, prioritizing service requests, and following established processes.