Systems Engineer

Description

The Systems Engineer is the lead technical resource for our Lenexa, KS location. This person owns IT at the site from end to end: the local network, servers, desktops, printers, and the software used in production and in the office. Beyond the site, they help look after the company-wide network and cloud environment, and triage incoming IT support requests, resolving them directly or routing them to the right team.

This is a hands-on role for someone who is as comfortable at a user's desk as in a server room or working a support queue.

• Serve as the primary on-site IT resource for the Lenexa location, owning its network, servers, desktops, and software.
• Build, configure, and maintain on-site servers, including setup, patching, backups, and hardware replacement.
• Manage the location network, including switches, firewalls, wireless, cabling, and internet connectivity.
• Install, configure, and support location software, including production, prepress, and print-related applications.
• Manage IT equipment for the site, including inventory, setup, and retirement, and provide input on purchases.
• Work with vendors and service providers to resolve site issues and coordinate repairs.

• Provide hands-on support for desktops, laptops, printers, phones, mobile devices, and peripherals.
• Set up and image new computers, and handle user onboarding and offboarding, including accounts, access, and equipment.
• Troubleshoot operating system, Microsoft 365, and business application issues for on-site and remote users.
• Guide and train users on the effective use of company technology.

• Monitor the IT support queue, triage incoming requests, and set priorities.
• Resolve issues directly where possible, and route others to the right internal team or vendor with clear notes.
• Act as an escalation point for complex technical problems.
• Track tickets through to resolution and keep users informed.
• Spot recurring issues and fix the underlying cause, not just the symptom.

• Help maintain the company-wide network, including multi-site connectivity, VPN, and remote access.
• Support cloud infrastructure and services, including Microsoft 365, Azure, and identity management.
• Support network and security appliances such as firewalls, load balancers, and web application firewalls.
• Monitor system health, performance, and availability, and respond to alerts and outages.
• Carry out patching, upgrades, and technology refresh work across servers and endpoints.

• Maintain endpoint protection, user access controls, and security best practices.
• Manage backups and help test disaster recovery and business continuity plans.
• Take part in security incident response and remediation.

• Maintain documentation for systems, network diagrams, configurations, and procedures.
• Provide status updates and ad hoc reports to management.
• Take part in after-hours maintenance and on-call support as needed.

• 3+ years of IT experience covering desktop support, systems administration, and networking.
• Experience as the main IT resource for a site or small team preferred.
• Experience supporting manufacturing, printing, or production environments is a plus.
• Technical certifications preferred.

• Windows desktop and server administration, including building and maintaining servers.
• Microsoft 365, Active Directory, and cloud identity administration.
• Networking, including switching, routing, firewalls, wireless, VPN, and remote access.
• Virtualization, backup, and recovery tools.
• Cloud platforms, preferably Microsoft Azure.
• Endpoint management and security tools.
• Help desk and ticketing systems.
• Power Shell or other scripting experience is a plus.
• Basic SQL knowledge is a plus.

• Strong troubleshooting and problem-solving skills.
• Excellent customer service with users at all technical levels.
• Able to explain technical issues in plain language, to individuals and to groups.
• Able to prioritize and handle multiple tasks in a fast-paced environment with frequent interruptions.
• Self-motivated and able to work independently as the on-site IT lead, while collaborating with the wider IT team.
• Keeps clear and accurate documentation.
• Contributes to a strong, positive team spirit and aligns with GSP values.

• Work on site at the Lenexa location, in both office and…