Business Office Supervisor

Kanas City Orthopedic Alliance is excited to announce the opening of our new Ambulatory Surgery Center – Center for Advanced Orthopedics located in Lenexa. We are seeking talented, dedicated professionals to join us as we build a team committed to excellence.

This new facility represents an exciting opportunity to be part of something from the ground up. Team members will play a key role in shaping the culture, delivering exceptional service, and helping us provide outstanding care and support to our patients and community.

• Be part of a brand-new, state-of-the-art facility
• Collaborate with an experienced and supportive team
• Help establish processes and best practices from day one
• Opportunities for professional growth and career advancement
• Competitive compensation and benefits

• Demonstrate professionalism and integrity
• Thrive in a collaborative environment
• Are committed to exceptional patient and customer experiences
• Bring enthusiasm, adaptability, and a positive attitude

to lead the day-to-day operations of the business office, from scheduling and pre-registration through patient check-in, point-of-service collections, and billing follow-up. This role supervises and supports business office staff, serves as the center's go-to resource for Epic front-end and revenue cycle workflows, and makes sure the office runs accurately, efficiently, and in compliance with regulatory and payer requirements. The Supervisor also works hands-on, covering the front desk and other business office functions whenever needed.

• Supervise, train, and support business office staff.
• Participate in hiring, onboarding, and orientation of new business office employees, including Epic training on center workflows.
• Create staff schedules, approve time off, manage timekeeping, and make sure the front desk is covered from first patient arrival through end-of-day close.
• Conduct performance evaluations, provide coaching and feedback, and address performance or conduct issues in partnership with the Director and HR.
• Hold regular team huddles or meetings to communicate updates, schedule changes, payer changes, and process improvements.

• Oversee scheduling, pre-registration, insurance eligibility verification, and prior authorization so that cases are cleared financially before the day of surgery.
• Make sure patient cost estimates, and Good Faith Estimates for self-pay or uninsured patients, are prepared and communicated accurately and on time.
• Oversee workers' compensation and auto/liability cases, including claim numbers, adjuster contacts, and authorizations.
• Monitor point-of-service collections, set and track collection goals, and coach staff to have clear, compassionate financial conversations with patients.
• Oversee daily cash reconciliation, deposits, and payment posting, and enforce cash handling and internal control procedures.

• Serve as the business office's Epic super user.
• Work with Epic analysts, IT, or the center's Epic support team to troubleshoot issues, request build changes, and test and roll out upgrades.
• Maintain up-to-date workflow guides and tip sheets for business office staff.

• Track and report key business office metrics.
• Audit registration and scanned medical record documents for accuracy and completeness, including signed consents and required patient disclosures.
• Make sure business office practices comply with HIPAA, CMS ASC Conditions for Coverage, the No Surprises Act, and accreditation standards (e.g., AAAHC or Joint Commission).
• Participate in quality improvement projects, survey readiness, and center committees.
• Work closely with clinical leadership, surgeons' offices, and the OR schedule to resolve issues that affect patient flow and case readiness.