Account Solutions Lead

The Account Solution Analyst Team Lead (ASA Team Lead) provides support for the Regions ASA Team and reports directly to the Account Solutions Manager (ASM). The ASA Team Lead develops and implements process and procedures to streamline pre/post sales branch/local activities designed to enhance the Managed Print Services based revenue. The ASA Team Lead assists with creating and tracking regional projects, providing high level support to ASAs with complex MPS accounts and leading new initiatives for the region.

With a comprehensive understanding of Managed Print Services, the ASA Team Lead designs, supports, initiates best practices for the ASA Team to successfully manage new and existing customer’s business and technology requirements through Managed Print Services. Job duties and responsibilities include assisting the region in exceeding revenue objectives, on new Managed Print Services opportunities by assisting ASAs in crafting and conducting customer presentations, project managing level 1 and 2 assessments, RFPs and development of contractual documentation package and program deployment while maintaining market accounts and responsibilities.

The ASA Team Lead also provides post sale support to ASAs, with reporting, presentation creation and project management to ensure internal and external customer satisfaction of program objectives.

The ASA Team Lead assists ASA’s with timely customer Periodic Account Reviews (PAR) in accordance with the Managed Print Services contract and best practice requirements.

• The Account Solution Analyst Team Lead (ASA Team Lead) reports directly to the Account Solutions Manager (ASM) for weekly activities. ASM provides: direction, support, focus and training. Weekly meetings to review prioritize & communicate projects.
• Provide high support to ASAs to drive and manage Konica Minolta's Managed Print Services opportunities.
• Assist ASAs on how to collaborate with the branch sales, service & professional services members to drive overall revenue targets for Managed Print Services.
• Communicate and coordinate region resources to accomplish region and program goals.
• Educate and support ASAs with training sales teams on Managed Print Services processes and best practices.
• Standardize ASA practice and support of sales process, opportunity development, sales presentations, data acquisition, analysis, recommendations, proposal development, program deployment and ongoing account maintenance.
• Support and guide ASAs with Managed Print Services RFP response and proposal development assistance to the field teams.
• Instill best practices for ASAs to help grow market penetration utilizing program tools to identify additional Managed Print Services opportunities, optimization, and workflow improvements through Consult Application implementations.
• Standardize ASA participation with Konica Minolta’s GCS Fleet engineers and clients on resolution to contracted device reporting and data collection service issues.
• Advocate and deliver the Konica Minolta methodologies and concepts to region and ensure ASAs deliver same message to their markets.
• Provide leadership and project management with ASA for large and complex Managed Print Services account implementations.
• Train ASAs how to improve profitability through analysis of Consult, SAP, BW and other account factors.
• Standardize and make efficient the practice for ASAs to execute regular Managed Print program administrative updates using IBP, SAP and BW & Consult. Liaison between corporate and internal & external customers.

Comprehensive knowledge of Managed Print Services program.

• Complete understanding of Konica Minolta administrative procedures, IBP, CRM, Consult, SAP, and BW, leasing and billing…