Senior Manager, Executive Escalations & AI Automation
Listed on 2026-11-01
-
Management
AI Business & Operations, IT Project Manager -
IT/Tech
AI Business & Operations, IT Project Manager
Lumen is seeking a Senior Manager to lead the Strategic Engagement and Response Team (SERT) within Enterprise Repair. You will drive executive escalations, coordinate across Engineering, Field Operations, NOC, and Sales, and own chronic issues while advancing automation and AI initiatives to improve customer experience.
You will manage high-profile projects, set strategic roadmaps, and report progress to executives.
As a Senior Manager, Executive Escalations & AI Automation, you will play an important part at Lumen in Topeka, KS, United States.
This Full Time opportunity is for the Senior Manager, Executive Escalations & AI Automation role at Lumen.
We are seeking a motivated Senior Manager, Executive Escalations & AI Automation to join Lumen in Topeka, KS, United States.
Consider building your career as a Senior Manager, Executive Escalations & AI Automation at Lumen.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).