Carry

Responsible for taking orders and receiving payments from guests for all Carryout orders in a friendly and courteous manner. Responsible for delivering food and beverages to guest's cars in stores that offer Curbside Express.

• Completes pre-shift set-up and post-shift closing duties.
• Maintains a professional presence at cashier station at all times.
• Takes all carryout phone and walk-in orders.
• Reads orders back to the guests to ensure order accuracy.
• Explains the menu and specials to the guest.
• Suggestively sells appetizers, salads, entrees, desserts and beverage items.
• Knows all menu items and methods of preparation.
• Knows all pricing, coupon and discount information.
• Cheerfully accommodates the needs and requests of any guest.
• Makes follow-up phone calls to ensure guest satisfaction with carryout orders.
• Accurately collects and manages monies for food, beverage and items sold.
• Assists with packaging food, beverage and wares for the guest.
• Assists other team members in completing their assigned duties and tasks.
• Knows store information (hours of operation, phone numbers, managers, location).
• Restocks and replenishes essential items and supplies for the carryout waiting room.
• Continuously maintains a clean, organized, safe and comfortable environment for our guests.
• Maintains and strictly abides by sanitation/health regulations.
• Adheres to appearance and uniform standards.
• Adheres to all restaurant standards, policies and procedures.

• Knows how to properly explain the Curbside Express process.
• Knows how to give accurate directions to the restaurant and Curbside Express parking spaces.
• Delivers food and beverage to guest's cars.
• Additional duties may be assigned as the needs arise.

• Must be at least 18 years of age.
• Cannot be convicted of a felony.
• Previous customer relations experience is preferred, but not required.
• Ability to communicate with carryout staff to ensure complete service and guest satisfaction.
• Ability to compute bills, itemized lists, and tickets showing amount due.
• Ability to make change, cash checks and issue receipts or tickets to guests.
• Ability to promote positive relations with all individuals who approach the restaurant and by telephone.
• Ability to think clearly and quickly, maintain concentration and make concise decisions in pressure situations.
• Ability to provide clear, pleasant telephone communication with proper grammar.
• Ability to multitask, prioritize, organize, and follow up.
• Ability to perform job functions with minimal supervision.
• Ability to attain commanding knowledge of menu items and non-alcoholic beverages.
• Ability to use the Point of Sale System in an accurate and speedy manner.
• Ability to work in a fast-paced environment.

• Able to stand or walk constantly, 100% of shift
• Able to lift up to 50 pounds, bend, lift, push and pull materials throughout shift

• Jack Stack BBQ is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.
• Jack Stack BBQ is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.

• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
• Employees will be required to perform any other job-related duties assigned by their manager.
• This document does not create an employment contract, implied or otherwise. Fiorellas Jack Stack is an at-will employer.