General Manager In Training Columbia, MO area

About Ace Retail Holdings

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

Westlake Ace Hardware is a division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, it has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on our solid Core Values of:

• Service, Passion, Respect, Integrity, Teamwork and Excellence

The General Manager in Training (GMIT) is responsible for training and developing in all store operations in order to prepare the individual to promote into a General Manager position within an assigned store.

(Learn & Execute the Following Essential Duties)

• Provide positive representation of Westlake Ace Hardware.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Proactively assist customers in solving problems.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Handle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration.

• Assist and help supervise the “general operations” of the entire store.
• Responsible for ordering and maintaining desirable product inventory levels while ensuring store profitability.;
• Receiving, checking in and stocking of merchandise.
• Develop and maintain appropriate back stock levels.
• Verify forklift operations and receiving is completed in a safe and efficient way.
• Confirm weekly price changes are being completed.
• Ensure monthly cycle counts and negative on hand reports are being completed.
• Verify signage is current in the entire store.
• Ensure ad signage and products are ready for the customers.
• Validate special orders and rain-checks are being completed properly.
• Develop and ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions when necessary.
• Assist and help manage direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Provide assistance in the overall general maintenance of the store such as daily maintenance, orderliness and cleanliness of the sales floor, end caps, ad goods merchandised, stock room and outdoor merchandise areas.
• Perform all other duties as assigned.

• Learn and assist with the P & L and other corresponding reports.
• Assist District Manager and General Manager with the budget process for sales and expenses.
• Assist with the management of payroll and other controllable expenses.
• Assist and help monitor the implementation of Store Support programs.
• Attend trade shows and seminars with company guidance.
• Train on what effective successful Loss Prevention, Safety and Internal Audits should look like for our retail stores.
• Assist with special projects within the district as set forth by the District Manager.

• Assist and help lead weekly management staff meetings.
• Ensure effective training and development of all associates.
• Assist with the…