Commercial Sales Support; CFC , Lenexa, KS

Commercial Sales Support (CFC 613, Lenexa, KS) page is loaded## Commercial Sales Support (CFC 613, Lenexa, KS) locations:
Store 613 - B2B CFC - Lenexa, KStime type:
Full time posted on:
Posted Yesterday job requisition :
REQ-30264
** About Ace Retail Holdings
** Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States.  ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States.  Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.
** Service, Passion, Respect, Integrity, Teamwork and Excellence
*
* Job Title:

Commercial Sales Support Associate  Department:
Commercial Business

Reports To:

Regional Sales Manager  Exemption Status:
Non-Exempt (Hourly)
About Ace Retail Holdings  Ace Retail Holdings (ARH), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company.  ARH is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.  

ARH’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States.  Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:

Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork General Summary  The Commercial Sales Support Associate will be responsible for maintaining our customer relationships through responsiveness, communication, collaboration and local market teamwork with fulfillment and procurement. This is a fast-paced active environment which will require focus and flexibility to achieve our ultimate goal of giving time back to field sales reps by supporting all sales functions for the assigned BDMs and market(s).

Essential Duties and Responsibilities  
• Receive calls and take orders from customers.  
• Submit and fulfill customer orders on the website.  
• Serve as a first line web site support for the assigned customer base.  
• Connect with fulfillment and delivery to make certain we are meeting assigned customer needs.  
• Consistently work to help customers place their own orders on the website as they are able.  
• Consult with customers to establish their whole/complete needs.  
• Be a resource for customers who have questions about product availability, delivery timing, product use, substitutions.  
• Keep the sales and fulfillment teams informed of all customer needs, but in particular special needs or circumstances to properly service the customer.  
• Work with and manage Ops Technology/Yardi and other eProcurement platforms (property management software) orders with field sales representatives.  
• Additional duties and responsibilities as needed and assigned.
Other Essential Requirements  Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:  o    WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.  o    EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.  

o    LOVE – Love the people, love the work and love the results.  o    INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.  o    GRATITUDE – We recognize that we are blessed to be in the business of serving others.  

o    HUMILITY – We strive for greatness with a humble, modest and respectful attitude.  o    TEAMWORK – We will fight the…