Inside Sales Account Manager

Joining Oxoid Remel Microbiology means becoming part of a team dedicated to making a meaningful difference in healthcare, food safety, and pharmaceutical manufacturing. Our products and solutions support accurate disease identification, targeted treatment, food and beverage safety, and pharmaceutical manufacturing integrity.

• Location Lenexa, Kansas
• Start Date Immediately
• Work Location On-Site Work Only

• Sales
• Communication
• Collaboration
• Relationship Building

Joining Oxoid Remel Microbiology means becoming part of a team dedicated to making a meaningful difference in healthcare, food safety, and pharmaceutical manufacturing. Our products and solutions support accurate disease identification, targeted treatment, food and beverage safety, and pharmaceutical manufacturing integrity.

With a long-standing reputation for quality, innovation, and scientific excellence, we are committed to providing customers with reliable products and solutions that help them achieve their goals.

As an Inside Sales Account Manager, you'll play an important role in driving business growth, strengthening customer relationships, and supporting sales operations across North America. This position combines customer-facing sales responsibilities with operational coordination, providing an opportunity to contribute to both revenue growth and the overall efficiency of our commercial organization.

You'll work closely with customers, Account Managers, and cross-functional teams to identify new opportunities, deliver effective solutions, and ensure a positive customer experience.

The Inside Sales Account Manager is responsible for developing and maintaining customer relationships, achieving assigned sales targets, and identifying opportunities to expand our microbiology business through virtual sales channels.

In addition to sales activities, this role provides essential operational support to the Account Management team, including sales reporting, batch reservation coordination, customer account hold management, and process improvement initiatives.

The ideal candidate is a proactive, customer-focused professional who can balance sales objectives with operational responsibilities while maintaining strong attention to detail, organization, and collaboration.

• Achieve or exceed assigned territory sales targets and contribute to overall business growth objectives.
• Develop and strengthen relationships with existing customers while identifying and pursuing new business opportunities.
• Conduct regular customer outreach through telephone, email, virtual meetings, and other digital communication channels.
• Establish and maintain an effective customer call cycle to support consistent engagement and account development.
• Present and promote microbiology products, workflow solutions, and technologies to customers.
• Identify opportunities to increase market penetration, expand customer relationships, and drive sustainable revenue growth.
• Develop, execute, and regularly update strategic territory plans to support sales performance.
• Maintain accurate customer information, sales opportunities, and activity records within Salesforce CRM.
• Share customer insights, market trends, competitive information, and best practices with the broader commercial team.

• Generate, maintain, and distribute routine and ad hoc sales reports to support Account Managers and business decisions.
• Coordinate and track batch reservation activities, ensuring timely updates and communication with relevant stakeholders.
• Monitor customer accounts on hold, communicate account status, and coordinate appropriate follow-up actions.
• Track outstanding account issues, identify exceptions, and escalat concerns when necessary.
• Support daily sales operations activities, ensuring accuracy, efficiency, and timely completion.
• Analyze operational reports and identify trends, discrepancies, and opportunities for improvement.
• Maintain accurate trackers, documentation, and reporting tools that support sales operations and account management.
• Identify opportunities to simplify, standardize, and automate administrative and operational processes.
• Partner with cross-functional teams to resolve customer and operational issues.

• Work closely with Account Managers, Sales Operations, Customer Service, and other internal teams to support customer needs and business objectives.
• Maintain effective…