Strategic Customer Development Manager

PRIMARY RESPONSIBILITY: Drive profitable revenue growth through strategic customer development, new customer acquisition, and expansion of existing customer relationships. Build and maintain high-level customer relationships; lead complex sales opportunities, quoting coordination, and commercial negotiations; and work cross-functionally with Engineering, Estimating, Planning, Manufacturing, Supply Chain, and company leadership to ensure opportunities align with FFM’s technical capabilities, available capacity, delivery requirements, and business objectives.

• Help each other succeed
• Communicate clearly and directly, listen well
• Encourage teammates
• Blameless problem solving

• Honor your commitments
• Do the right thing
• Consistent in your attitudes and actions

• Improve processes
• Open to new ideas
• Share information, and teach
• Expose issues

• Deliver results
• Analyze data for improvement
• Take ownership and accountability
• Work smarter, not harder

• Exhibit passion in serving customers
• Contribute solutions
• Sense of urgency
• Be the best at what you do
• Seek knowledge

• Be positive
• Celebrate achievements
• Don’t take yourself too seriously

• Identify, develop, pursue, and close new business opportunities in the data center, technology infrastructure, and other markets aligned with FFM’s strategic vision.
• Build and maintain a pipeline of qualified opportunities through executive-level networking, industry events, trade shows, referrals, customer visits, and targeted prospecting.
• Develop trusted relationships with customer decision makers and lead high-level conversations regarding customer needs, future programs, forecasts, growth plans, and commercial opportunities.
• Represent FFM professionally with customers, industry partners, and prospective customers to strengthen the company’s reputation and market presence.
• Lead opportunities from initial contact through qualification, proposal, negotiation, and contract execution; pursue agreed-upon sales goals and milestones.

• Develop and maintain strong relationships with key and strategic customers to grow business, strengthen retention, and identify future opportunities.
• Serve as a primary point of contact for important commercial discussions and coordinate internal responses to customer needs, concerns, and escalations.
• Conduct business reviews with strategic customers to understand performance, future demand, forecasts, and opportunities for improvement or expansion.
• Communicate the voice of the customer to FFM leadership and relevant departments, including emerging needs, market trends, competitive dynamics, and customer expectations.
• Maintain accurate and timely customer, opportunity, activity, and forecast information in the company’s CRM.

• Coordinate complex and strategic quotes with Estimating, Engineering, Manufacturing, Planning, and Supply Chain to ensure proposals are complete, accurate, and aligned with FFM’s capabilities.
• Review quote packages and commercial assumptions for completeness and consistency, identifying discrepancies, missing information, scope gaps, drawing or revision conflicts, and potential cost or schedule risks for resolution by the responsible team.
• Work with appropriate internal stakeholders to evaluate pricing, margins, tooling, material costs, engineering changes, expedite requests, cancellation terms, and other commercial considerations.
• Lead or support customer negotiations and the…