Field Service Technician

Magnum Systems is a systems integrator and manufacturer specializing in engineered material handling, automation, and processing solutions for industrial customers across North America. We design, manufacture, automate, and integrate systems that improve operational performance, efficiency, and scalability across complex manufacturing environments. Our organization is built on accountability, collaboration, innovation, and continuous improvement.

The role of the Field Service Technician is to provide professional service and support for Magnum Systems customers by performing field service start-up, minor installation, repairs, and maintenance of Magnum Systems packaging, weighing, filling, pneumatic conveying, automation, and robotics systems. The Field Service Technician will also troubleshoot, and field call in and email questions, concerns, and needs of our customers. The Field Service Technician will work within the guidelines established by the Field Service Manager and will follow the established procedures when representing Magnum Systems.

• Startup – Customer pre-consultation, site readiness preparation, startup monitoring, programming, testing, assist and train.
• Equipment Maintenance – Perform routine maintenance on equipment.
• Installation – Technical consultation and installation assistance to on-site personnel or contractors.
• Repairs – Repairing machines and systems, including rebuilds.
• Troubleshooting – Determining causes of operating errors and taking action to remedy the problem.
• Equipment Selection – Determining correct tools and equipment required to perform the job.
• Record Activity – Complete service reports, record repairs, warranty and maintenance performed.
• Phone Skills – Consult, troubleshoot, identify, and guide questions and concerns.
• Programming – Able to install and run PLC and logic programs.

This position has no supervisory responsibilities.

• Required:
  • High School Diploma or Equivalent
  • Minimum 3 years' experience as a service technician, maintenance technician, industrial equipment technician, or comparable role.
  • Ability to travel extensively, work independently at customer sites, and maintain a valid driver's license with an acceptable driving record.
  • Legally authorized to work in the United States without employer-sponsored visa support.
• Preferred:
  • Experience commissioning equipment and training customer operators or maintenance personnel.
  • Industrial electrical, controls, mechatronics, or related technical education or certification.
• Technical Skills and Knowledge:
  • Strong mechanical and electrical knowledge and aptitude, with the ability to troubleshoot industrial equipment systematically.
  • Ability to read and interpret blueprints, wiring diagrams, schematics, process drawings, specifications, manuals, and technical documentation.
  • Knowledge of packaging, weighing, filling, pneumatic conveying, automation, and robotic systems.
  • Working knowledge of Rockwell Automation software, PLCs, HMIs, VFDs, and industrial robot programming.
  • Ability to install, load, modify, test, and troubleshoot PLC, HMI, VFD, and related control or logic programs within assigned qualifications and authorization.
  • Ability to use electrical and mechanical test equipment, hand tools, power tools, and diagnostic methods safely and effectively

• Must be able to work under general supervision or independently. The ability to work in both a team atmosphere and as a self-starter is a must.
• Critical-thinking skills. Able to proactively identify needs, predict obstacles, assess solutions, and communicate the importance of accountability.
• Interpersonal skills. Must work closely with other departments, employees,…