Personalised Support Specialist – Cornwall

As a Personalised Support Specialist within the Humans Cornwall team, you will provide personalised, practical and strengths-based support to disabled people, people living with long-term health conditions and their carers across Cornwall and the Isles of Scilly. Working across different service pathways, you will help people address immediate challenges, build confidence and maintain or improve their independence, wellbeing and resilience at home and within their community.

Depending on the person’s circumstances, this could include supporting someone to return home safely following a hospital stay, helping to prevent an avoidable admission, providing short-term practical support.
This role does not provide personal care. You will work with a range of colleagues, professionals, delivery partners and community organisations to deliver the support agreed with each person. Every situation will be different, requiring you to be compassionate, resourceful and responsive while respecting each person’s choices, strengths and expertise in their own life.

• Deliver personalised support in people’s homes and community settings, in accordance with their agreed support plan, outcomes and individual circumstances.
• Support people following hospital discharge, at risk of avoidable admission, experiencing challenges with their independence or requiring support in relation to an unpaid caring role.
• Conduct a variety of co-produced and holistic assessments with clients, including whole life assessments, property assessments, and prevention support assessments. Working with people in a strengths-based approach to identify areas for support, and enhancing independence.
• Occasionally provide practical support, such as shopping, domestics and life administration.
• Build positive and respectful relationships with clients.
• Work collaboratively with internal teams to ensure agreed support is delivered effectively.
• Liaise appropriately with health and social care professionals, voluntary and community organisations and other stakeholders involved in the person’s support.
• Help people access local services, community resources, peer support, and opportunities that can continue beyond the period of direct support.
• Encourage people to build on their strengths, skills and existing support networks, promoting independence and avoiding unnecessary dependence on services.
• Monitor progress against agreed outcomes and provide clear, timely updates to the colleague for coordinating the person’s support.
• Identify and respond appropriately to changes in circumstances, unmet needs, risks or safeguarding concerns, escalating these in accordance with organisational procedures.
• Maintain clear, accurate, and timely records using the organisation’s case management systems.
• Respect each person’s choices, rights, identity and relationships, delivering support without judgement or assumption.
• Maintain appropriate professional boundaries, confidentiality, and safe working practices.
• Undertake any other reasonable duties required to support the effective delivery of Humans Cornwall services and the wider objectives of the organisation.

• A compassionate, patient and empowering approach to supporting others.
• The ability to communicate sensitively and build trusted relationships with disabled people, people with long-term health conditions, unpaid carers, families, professionals and community partners.
• An understanding of person-centred and strength-based support, including recognising carers’ own needs alongside those of the person they support.
• Strong practical problem-solving skills, with the ability to respond calmly and resourcefully to changing circumstances.
• The ability to work…