Assistant Branch Manager - Lenoir Branch

Join to apply for the Assistant Branch Manager – Lenoir City Branch role at Knoxville TVA Employees Credit Union
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Our mission is to help members grow financially. Our vision is to be members’ first choice for all financial services. We are looking for a service‑mindful individual to join our team to continue providing high‑quality service to our members.

• Employer‑paid health and dental insurance monthly premiums
• Accrual of PTO leave
• Employer‑matched 401(k), 50% match up to 6% of employee contributions
• Employer‑paid group life insurance and long‑term disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union‑wide goals
• Paid holidays and paid training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People

• Assume responsibility for the effective and professional performance of member service functions.
• Present and explain Credit Union services and products to members and assist in meeting members’ financial needs; open and close accounts.
• Answer questions and solve problems for members by listening, collecting data, securing answers, and reporting results.
• Keep members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and related services.
• Maintain and project the Credit Union’s professional reputation; maintain privacy of member account information.
• Actively cross‑sell Credit Union products and services.
• Welcome all members with a pleasant greeting, smile, and handshake; provide efficient transaction processing and a pleasant closing.
• Establish and maintain effective coordination and working relationships with area personnel and with management.
• Assist team members whenever possible.
• Keep supervisor informed of area activities and any significant problems or concerns.
• Complete required reports and record accurately and promptly.
• Attend meetings as required.
• Work as a team with other staff to reach set goals; hold each employee accountable for contributing to the overall goals.
• Maintain good working relationships and coordination with area personnel and Credit Union management.
• Provide assistance to other branch/department staff as needed.
• Work at other branches when required.
• Guide and manage the branch, including scheduling adequate staff to ensure efficient operation, conducting performance reviews, coaching employees, and providing additional training.
• Maintain a highly motivated, well‑trained staff, maintaining effective employee relations.
• Implement and monitor the branch budget.
• Evaluate the job performance of branch staff to ensure quality of work and service to members.
• Monitor branch activity, including transactions, volume, errors, loan volume, sales, and new accounts.
• Ensure staff receives ongoing training on security and robbery procedures.
• Conduct loan interviews; process and approve loans.
• Work the teller line on a consistent basis.
• Visit employee groups each month.
• Maintain involvement in local community events.
• Create a cross‑selling environment within the branch.
• Follow all Credit Union policies, procedures and regulations.
• Represent the Credit Union in a professional manner (appearance, behavior, performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

High school diploma or equivalent; valid driver’s license.

Mid Senior Level

Full‑time

Sales & Business Development

Banking

Knoxville TVA Employees Credit Union is a not‑for‑profit, Member‑owned, locally operated financial institution serving the financial needs of its communities. It has 25 locations across East Tennessee and serves more than 300,000 members, offering a variety of accounts (checking, savings, investments), competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.