Customer Service Rep II - Lenoir , TN

Job Overview

Build and maintain relationships with customers. Act as the HUS lead to organize and prepare quotation proposals, review customer orders for acceptance, coordinate technical and commercial requirements, provide support and back‑up to field sales, and serve as the first point of contact for customers. Ensure the timely and successful delivery of our solutions, research and resolve accounts receivable issues, and investigate and resolve return‑goods problems.

Date:
Dec 3, 2025

Location:

Lenoir City, TN 37771

Company:
Hubbell Incorporated

• Own a set of accounts or territory with the objective of providing outstanding service.
• Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to the BU’s with pertinent comments.
• Organize and review all bids with special, non‑standard commercial bid requirements (i.e.; terms and conditions, warranty clauses). Recommend HPS modifications and obtain approvals.
• Work as a liaison among Engineering, Marketing, and Field Sales, and HPS customer’s regarding product requirements, application questions, and problems.
• Prepare final quotation to customers, including organizing commercial and technical requirements.
• Identify and grow opportunities within account base and collaborate with sales teams to ensure growth attainment.
• Oversee review of purchase orders to be certain requirements are adequately defined and documented; differences are resolved prior to order entry and HPS has the capability to meet contractual requirements.
• Discuss important quotations, significant purchase orders, returned goods requests and any other important transactions with CSS, TM and RVP.
• Coordinate resolution to customer complaints, warranty replacements, return goods and any discrepancies.
• Resolve credit and accounts receivable issues.

• Ability to travel on business‑related trips; ability to move to various locations within the Company; ability to communicate; ability to work on a personal computer or other related equipment as required.
• BA/BS in Business or Marketing related fields and 2‑4 years customer service experience preferred.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.

• High School Diploma

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888, our innovation has made us a leading global manufacturer of high‑quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.