R.O.- Hospitality Specialist

Overview

Join to apply for the R.O.

- Hospitality Specialist role at Capital Vacations
.

Opportunity for career advancement in a fast-paced, growth-oriented organization.

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long-term disability
• 401 (k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

• Responsible for the efficient and courteous operations of the front desk.
• Responsible for checking guests in/out, collecting balances, posting room charges, making reservations, room moves, and stay-over requests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily, and respond to online reviews.
• Answer and transfer calls from the switchboard using proper telephone etiquette. Provide information about local restaurants and attractions.
• Make courtesy and follow-up calls to resolve guest issues. Send confirmation letters to owners/guests as needed. Notify owners whether their villa has been rented or not.
• Coordinate with other departments to ensure smooth responses to guest requests.
• Process all incoming revenue from all departments daily. Open/close credit card machines, perform cashier audits, balance cash drawer, process deposits when making reservations, and post transactions from other departments. Daily post office and banking runs.
• Perform inventory management changes as directed by the supervisor or manager.
• Prepare check-in packets for the upcoming week and order office supplies as needed.
• Enter maintenance and service requests in SPI promptly. Manage RCI points, banking, membership changes, and cancellations.
• All other duties as assigned.

Responsibilities listed may not include all tasks or apply to all resort locations; an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s What You Have Already Achieved

• High School Diploma/GED preferred
• Prior experience in a hospitality or customer service role preferred
• Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality