Scheme Manager

Scheme Manager

Location:

Eaton Close, Leominster

Salary: £17,485 per annum

Vacancy Type:
Permanent, Part Time (25 hours per week)

Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we’re looking for a proactive and caring individual to join us at Eaton Close, a welcoming retirement living scheme in Leominster.

As our Scheme Manager, you’ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently.

You’ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you’ll be confident in taking appropriate action to ensure residents’ wellbeing is always prioritised.

• Experience in housing or customer-facing roles.
• Strong IT skills (Microsoft Office) and a willingness to learn new systems.
• Excellent record-keeping and attention to detail.
• A self-starter with great organisational skills and a passion for helping others.
• Clear communicator who works well with residents, colleagues, contractors, and external agencies.
• A practical problem-solver who delivers high-quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.

Permanent, Part Time (27.5 hours per week)

Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we’re looking for a proactive and caring individual to join us at Norfolk House, a welcoming retirement living scheme in Leominster.

As our Scheme Manager, you’ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently.

You’ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you’ll be confident in taking appropriate action to ensure residents’ wellbeing is always prioritised.

What we’re looking for

• Experience in housing or customer-facing roles.
• Strong IT skills (Microsoft Office) and a willingness to learn new systems.
• Excellent record-keeping and attention to detail.
• A self-starter with great organisational skills and a passion for helping others.
• Clear communicator who works well with residents, colleagues, contractors, and external agencies.
• A practical problem-solver who delivers high-quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000…