Customer Service Representative

Customer Service Representative Reggio Registers @ Renovation Brands About This Position

As a Customer Service Representative at Reggio Registers, you will play a vital role in ensuring our customers receive outstanding service and support. You will be the first point of contact for our valued clients, addressing their inquiries, resolving issues, and providing detailed information about our products and services.

Your dedication to customer satisfaction and your ability to communicate effectively will contribute to the continued success and reputation of Reggio Registers. Join our team and help us maintain our commitment to excellence and innovation in customer care.

Reggio Register is a premium brand celebrated for its world‑class customer service. We’re looking for someone who truly enjoys connecting with people and helping them get exactly what they need. In this fast‑paced role, you’ll manage 30+ calls a day, bringing a positive, solution‑focused attitude to every interaction. If you thrive in a busy environment and love turning customer questions into exceptional experiences, this is the role for you!

• Location: On-site - Leominster, MA
• Reports to: Customer Service Manager
• Base Salary: $20.00 per hour
• Schedule: Monday - Friday, 8:30am – 5:00pm

• Phone Calls (Inbound/Outbound):
  • Answer inbound customer inquiries and make outbound follow‑up calls.
  • Provide exceptional customer service and promptly resolve any issues.
  • Document and maintain accurate records of customer interactions.
• Order Processing:
  • Accurately process customer orders using the company's order management system.
  • Track and monitor order status, updating customers on their order progress.
  • Collaborate with the warehouse and logistics teams to ensure timely order fulfillment and delivery.
• Inside Customer Service (with Our Vendors):
  • Act as the primary contact for our vendors, addressing their inquiries and resolving issues related to orders, payments, and deliveries.
  • Build and maintain strong relationships with vendors to ensure smooth operations and mutual satisfaction.
• Email Correspondence:
  • Manage and respond to customer and vendor emails promptly and professionally.
  • Draft clear and concise email communications.
  • Follow up on email interactions to ensure all issues are resolved satisfactorily.
• Trade Customer Liaison:
  • Serve as the primary contact for trade customers, ensuring their specific needs are met.
  • Address trade customer inquiries and provide support related to orders, product information, and account management.
  • Foster strong relationships with trade customers to promote loyalty and repeat business.

• 2+ years of comparable customer service experience.
• Strong Communication
  
  Skills:
  
  Excellent verbal and written communication skills to interact with customers and team members clearly and professionally.
• Problem‑Solving Abilities: Strong analytical skills to identify issues, develop solutions, and implement effective customer service strategies.
• Customer‑Centric Mindset: Deep commitment to providing exceptional customer service and enhancing the overall customer experience.
• Time Management: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast‑paced environment.
• Technical Proficiency: Familiarity with customer service software, CRM systems, and basic IT skills to streamline operations and improve service efficiency.
• Adaptability and Resilience: Capacity to remain flexible and positive in a constantly changing environment, handling stress and challenging situations with grace and professionalism.

• Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands. For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages.
• Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers. This provides candidates with immediate facetime and rapport building.