EyeCare Advisor

Lens Crafters - Eye Care Advisor

Lens Crafters

Join the Lens Crafters team as an Eye Care Advisor. With over 900 locations, Lens Crafters is the largest optical retailer in North America.

Employees receive a competitive base pay, bonus and/or commission, health care, retirement savings, paid time off and various employee discounts.

Requisition : 911285

The Eye Care Advisor creates exceptional value by delivering the Lens Crafters Experience, ensuring all patients receive the highest quality Optometric care, integrating Brand Story with flawless execution of the patient experience, and linking the doctor and retail functions.

• Greets customers within 30 seconds.
• Answers the telephone within three rings.
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and patient information carefully and consults with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers.
• Performs work accurately and thoroughly despite time pressure.
• Identifies unsatisfied customers and resolves issues quickly.
• Demonstrates knowledge of appointment booking and computer procedures.
• Handles and files patient records in an organized manner in accordance with HIPAA.
• Places contact‑lens orders, processes shipments and submits invoices for payment.
• Operates the POS system accurately and follows company security procedures.
• Explains “One Hour” processing and expected delivery times.
• Takes pride in store appearance and ensures visual displays meet company guidelines.
• Maintains a safe working environment for all associates and patients.
• Responds promptly to changes in store promotions with appropriate staff communication and point‑of‑purchase materials.

• Demonstrates good product knowledge and describes the features and benefits of lenses and frames.
• Assists customers in selecting frames and lenses that suit their vision, lifestyle and budget.

• Performs pre‑examination testing accurately and explains measurements to patients.
• Provides coaching on contact‑lens care and handling.
• Maintains and disinfects contact‑lens inventory and supports the Optometrist as needed.

• High school graduate or equivalent.
• Strong customer service skills.
• Knowledge of current fashion trends.
• Strong communication and listening skills.
• Problem‑solving ability.
• Familiarity with cash register, computers and calculators.
• Organizational skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail and/or optical.
• Strong interpersonal skills.

Pay Range: $25.00 per hour. Additional bonus and/or commission may apply. Benefits include health care, retirement savings, paid time off, vacation and employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting or request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.