Payment Operations Specialist II

Salary Grade: 14

The Payment Operations Specialist II is an experienced and skilled member of the Payment Operations team within Banking Services Operations. The role is responsible for accurately and efficiently processing the Bank's payment transactions across ACH, wire transfers, instant payments (RTP, Fed Now), Zelle, ATM deposits, checks and non-card disputes. The incumbent ensures daily operations meet regulatory and compliance standards, resolves payment exceptions, and supports operational procedures that safeguard the Banks's payment systems.

• Minimum of three years' banking experience with exposure to payment services and bank operations.
• Associate or bachelor's degree in finance, business, or related field preferred.
• AAP, APRP, NCP, AFPP, or equivalent certification preferred (or willingness to obtain within 18 months).
• ABA Payments System Suite and Deposit Compliance certification preferred (required to obtain within six months of hire).

• Solid working knowledge of ACH, wire transfers, instant payment systems, checks and dispute processes.
• Ability to research, analyze, and resolve payment exceptions.
• Familiarity with regulatory and audit standards applicable to payments.
• Proficiency in Microsoft Office applications;
  Excel skills preferred.
• Strong attention to detail and ability to manage multiple tasks.
• Effective communication skills for working with peers, other departments, and frontline staff.
• Basic awareness of fraud detection and cybersecurity in payment operations.
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

• Technical Proficiency
• Accuracy & Attention to Detail
• Problem Solving
• Compliance Awareness
• Customer Service Orientation
• Team Collaboration
• Dependability & Accountability

• Daily interaction with colleagues in Operations, frontline staff and staff in other departments, e.g., Compliance, Risk, IT, etc.
• Regular contact with clients.
• Occasional interaction with auditors and vendors as assigned.

• Occasional travel to Bank locations may be required.
• Flexibility for system upgrades, disaster recovery testing, or critical deadlines.

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