Patient Advisor - General Practice

* Taurus Healthcare are advertising this position on behalf of Ryeland Surgery*

Ryeland Surgery looks after more than 19,000 patients from Leominster and the surrounding area. Our clinical team includes GPs,Advance Nurse Practitioners, Paramedics, Clinical Pharmacists, FCPs, Practice Nurses, Healthcare Assistants, Phlebotomists and Social Prescribers. We are looking for two Patient Advisors to join our Patient Services Team and help ensure that our patients are seen by the right clinician first time.

Do you havewhat it takes to work in a fast paced environment whilst ensuring our patients receive the best attention?

Do you have excellent communication and customer service skills? Can you work under pressure whilst remaining calm? Do you want to want to work in a supportive environment where everyone is a key part of the wider team? Then please read on!

* This position is for 25 hours per week working the following hours :

-

Monday8am to 1pm

Tuesday8am to 1pm

Wednesday8am to 1pm

Thursday
1.30pm to 6.30pm

Friday
1.30pm to 6.30pm*

* Closing Date for this vacancy is Wednesday 21st January 2026*

* Interviews are expected to take place on Monday 2nd February 2026 *

The Patient Advisor is responsible for welcoming patients and visitors to the surgery offering guidance, advice, and Care Navigation in line with the Standard operating procedure (SOP). The Patient advisor will also process outgoing communication to patients, undertake s and take payments for private services. You will also work in our care navigation hub taking calls from patients and signposting them to the most appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

Please see the Job Description and Person Specification that is attached to this advert for further information.

We are afriendly, dynamic and forward thinking GP practice whose clinical team includes GPs, Practitioners, Clinical Pharmacist, Practice Nurses, Healthcare Assistants and Social Prescribers. We are also a training practice and host aResearch Nurse.

The practice operates across two sites which together serve over 19,000 registered patients. This post is based in ourmain surgery in Leominster.

We are active members of our Primary Care Network (PCN)

Taurus Healthcare Ltd is advertising this position on behalfof Ryeland Surgery. This means that Ryeland Surgery is the employing organisation and will make the final decision on appointing candidates.

Taurus Healthcare Ltd, on behalf of Ryeland Surgery, will collate all relevant information for the purpose of the recruitment and pre-employment check process.

This information will then be securely transferred to Ryeland Surgery.

The following are the core responsibilities of the Patient Advisor. On occasions there may be a requirement to carry out other tasks whichare listed below under Secondary responsibilities. This will be dependent onfactors such as workload and staffing levels:

• To meet and greet patients and visitors to the practice and deal with face to face requests for appointments and follow up appointments.
• To effectively signpost patients to the appropriate healthcare professional or service in line with the Care Navigation
  
  SOP.
• To process all outgoing calls and texts to patients.
• Check  new patient registrations or Patients requesting or collecting documentation from the surgery.
• Take payment for private services and provide appropriate receipt to confirm payment.
• Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately.
• Process patient requests for appointments and telephone calls and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition.
• Initiate contact with and respond to requests from patients, team members and external agencies by phone, email and text.
• Data entry of temporary registrations and relevant patient information as required.
• Input data into the patients healthcare records as necessary.
• Manage all queries as necessary in an efficient manner.
• Maintain a clean, tidy, effective working areaat all times.
• Support all clinical staff with general tasksas…