Community Transition Liaison Case Assistant - PART TIME

Community Transition Liaison Case Assistant - PART TIME

Aging Services of North Central Massachusetts is seeking a dedicated case assistant to support community transition efforts.

Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older people, individuals with disabilities, and their families are empowered to make personalized choices to ensure a life of dignity, safety, and respect.

This vital role offers a unique opportunity to directly support the community resources program. You will be part of a team, accompanying the Liaison on facility visits, and handling complex cases that make a real difference. You will uphold the highest standards set by the Executive Office of Aging and Independence (AGE), ensuring all case documentation is comprehensive and accurate.

• Supports the Community Transition Liaison to operate at the top of their role and responsibility.
• Provides additional support to the Liaison for complex cases.
• Conducts 1:1 visits with consumers/hospital/healthcare professionals to gather documentation needed to assist the consumer in applying for public benefits.
• Assists the consumer in completing and submitting housing, Mass Health, and other necessary applications.
• Processes appropriate referrals for CTLP, MFP Demo, and MFP Waivers.
• Completes on-site skilled nursing facility visits and accompanies Liaisons per AGE guidelines.
• Performs clerical duties as needed by Liaison and/or Supervisor, including data entry into AGE designated cloud-based data enterprise system.
• Completes weekly/monthly reports to support the CTLP Manager.
• Ensures case documentation meets the standards set forth by the Executive Office of Aging and Independence for the Community Transition Liaison Program.
• Represents ASNCM at Health and/or Resource Fairs.
• Performs all other duties as assigned.

High School diploma or GED with 1 year of related work experience and/or interest in working with nursing facility residents including older adults or persons with disabilities who are transitioning from an institutional to a community setting.

• Can independently organize work and meet deadlines.
• Can multi-task in a busy environment.
• Can manage constant change with a positive attitude.
• Can articulate program needs and goals and make public presentations.
• Can positively influence others to achieve results that are in the best interest of the organization.
• Is proficient in Microsoft Office.

• Sufficient clarity of speech and hearing to communicate with supervisors, co‑workers, consumers, community professionals, and the general public.
• Ability to talk on a phone, stand, walk, sit, and travel in the community.
• Ability to travel throughout the state of Massachusetts in a private vehicle under all weather conditions, including snow.
• Ability to express ideas concisely and clearly, orally and in writing.
• Sufficient vision to produce and review a wide variety of materials, written correspondence, reports, and related electronic and paper communication.
• Ability to lift and carry objects weighing 20 pounds.
• Ability to read and analyze data.
• Ability to exercise sound judgment in making decisions.
• All essential functions may be accomplished with or without reasonable accommodation.

21 hrs. per week;
Mondays, Tuesdays, and Wednesdays from 9 am‑5 pm.

Entry level

Part‑time

Other