ERP & IT Support Technician | Manufacturing ERP; NetSuite, SAP B1, or Sage Windows​/M365 Help Desk | onsite

ERP & IT Support Technician | Manufacturing ERP (Net Suite, SAP B1, or Sage a +) + Windows/M365 Help Desk | onsite with travel

Location: Leominster, Massachusetts

Travel: Approximately 25% / up to one week per month to the Montreal-area, Québec manufacturing facility; ability to travel to Canada required

Compensation:
Depends on experience but is typically $90-120K.

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for an ERP & IT Support Technician.

Our client, a private-equity-backed North American manufacturer of consumer storage and organization products, is seeking a hands-on technical support professional to provide both ERP/business application support and day-to-day IT support across its manufacturing operations in Massachusetts and Québec.

The company is consolidating its SAP Business One and Sage ERP environments into Oracle Net Suite, with a planned January 7, 2027 go-live. Net Suite is already substantially configured, and the primary need is for someone who can manage a high volume of ERP and IT support tickets, troubleshoot user issues, resolve routine problems, and coordinate complex escalations with the company's external ERP implementation partner and managed service provider (MSP).

This individual will support manufacturing-floor, warehouse, and office employees, helping maintain reliable technology and business systems across both facilities. The position requires practical experience supporting both IT environments and ERP applications, including the manufacturing and business processes those systems support.

Beyond daily support and post-go-live stabilization, the role will contribute to system documentation, reporting, workflow improvements, and business application enhancements. There is potential for broader systems responsibilities as the organization evolves.

• Serve as the primary internal point of contact for Net Suite and other business application support requests, including user questions, incidents, transaction errors, and enhancement requests.
• Receive, prioritize, troubleshoot, resolve, document, and escalate ERP support tickets, particularly during post-go-live stabilization.
• Investigate application errors, access problems, transaction issues, workflow disruptions, and data discrepancies to determine whether issues stem from user error, application functionality, configuration, or underlying technical problems.
• Provide hands-on support for ERP processes involving manufacturing, production, inventory, purchasing, warehousing, supply chain, sales orders, and related financial operations.
• Assist employees with ERP transactions and workflows, helping them understand and resolve issues affecting daily operations.
• Support Net Suite user training, adoption, and post-go-live stabilization in coordination with the external ERP implementation partner.
• Escalate complex ERP issues to the implementation partner, track their resolution, and communicate updates to affected users.
• Develop and maintain ERP workflow documentation, user guides, troubleshooting instructions, standard operating procedures (SOPs), and knowledge-base resources.
• Track business application tickets, recurring problems, resolution timelines, and enhancement requests to provide visibility into outstanding support needs.
• Support CRM applications, including user access, data integrity, troubleshooting, and coordination with business stakeholders.
• Partner with Finance, Operations, and other departments to identify incremental improvements to business systems and workflows.

• Provide hands-on IT help desk and desktop support for employees across manufacturing, warehouse, and office environments.
• Receive, prioritize, troubleshoot, resolve, document, and elevate IT support tickets involving hardware, software, user access, and connectivity issues.
• Troubleshoot Windows workstations, laptops, Microsoft 365 applications, printers, scanners, and other common end-user technology.
• Support Microsoft 365 administration, including user access, group management, and related administrative functions.
• Administer and support SharePoint, including document management, permissions, site governance, and collaboration functionality.
• Assist with employee onboarding and offboarding, workstation setup, equipment provisioning, and application access in coordination with the MSP.
• Provide practical technical assistance to employees with…