Commercial Lines Account Manager

Agency: Anderson, Bagley & Mayo Insurance Agency Inc.

Location and work arrangement: [Leominster, MA] | On-site or Hybrid

Reports to: [Agency Principal]

Position and compensation: Full time -$65K to $85K+ Commission[Full Benefits]

Commercial Lines Account Manager

Agency: Anderson, Bagley & Mayo Insurance Agency Inc.

Location and work arrangement: [Leominster, MA] | On-site or Hybrid

Reports to: [Agency Principal]

Position and compensation: Full time -$65K to $85K+ Commission[Full Benefits]

Manage a $2.5M assigned book of commercial insurance accounts specializing in habitational properties, contractors and manufacturers. Serve as the primary service contact for clients, coordinate with producers and insurance carriers, and help clients understand their coverage and changing exposures. Deliver accurate, timely service that supports client retention, appropriate coverage and long-term agency relationships.

• Respond to client questions, explain coverage terms, limits, deductibles and exclusions, and document recommendations and client decisions.
• Begin renewal reviews in accordance with agency timelines, typically 90–120 days before expiration. Gather updated exposures, loss runs, payroll, sales, property values and schedules; identify changes and discuss coverage needs with the producer and client.
• Prepare complete applications and underwriting submissions. Obtain and compare quotations from carriers and wholesalers, summarize material differences, and prepare renewal proposals.
• Process new business, renewals, endorsements, cancellations, reinstatements and binders within agency procedures and carrier authority. Verify issued policies against requested coverage and follow through on corrections.
• Issue certificates and evidence of insurance accurately. Confirm additional insured, waiver of subrogation, primary and noncontributory, and cancellation notice provisions against policy endorsements; elevate requests that exceed coverage or authority.
• Maintain complete records, correspondence, suspense items and follow-up activity in the agency management system. Follow agency errors and omissions procedures and protect confidential client information.
• Assist with premium audits, billing questions, financing and collection follow-up. Coordinate claim reporting and status inquiries with carriers, and refer coverage determinations to the insurer.
• Support producers with account reviews, new account onboarding and relevant additional coverage opportunities. Maintain productive relationships with underwriters, wholesalers and agency colleagues.

• Habitational accounts: Service apartment buildings, condominium associations and other residential property accounts. Review building valuations, replacement cost, business income or rental value, ordinance or law, equipment breakdown, water damage, vacancy and premises liability exposures. Coordinate lender requirements and recommend flood, umbrella and other coverage when appropriate.
• Contractor accounts: Review operations, subcontractor use, payroll, sales and job exposures. Evaluate general liability, ongoing and completed operations, workers compensation, commercial auto, umbrella, contractors equipment and builders risk needs. Review insurance requirements in contracts, verify required endorsements, and coordinate subcontractor insurance documentation without providing legal advice.
• Manufacturing accounts: Review products, processes, locations, raw materials, inventory, machinery and distribution exposures. Evaluate property, business income, equipment breakdown, products and completed operations liability, workers compensation, commercial auto and umbrella coverage.…