Trades Manager

Overview

Heritage Home Service isn’t just a company—it’s a New England family tradition. For decades, we’ve been the trusted name in HVAC, plumbing, and electrical services across Massachusetts and New Hampshire. We’re growing quickly and committed to fostering a positive, team‑driven culture built on personal and professional development. We are seeking a dynamic
Trades Manager with proven leadership ability, a strong record of driving KPIs, and a passion for delivering exceptional customer experiences to lead our expanding Worcester‑area team.

• Lead & Manage the Team:
  Oversee and empower HVAC technicians while cultivating a culture of accountability, excellence, and collaboration.
• Take Care of Customers:
  Ensure top‑tier service, resolve concerns quickly, and build long‑term customer relationships.
• Drive Exceptional Metrics:
  Own team KPIs and develop strategies to improve efficiency, customer retention, and revenue growth.
• Design Elite-Level Training:
  Recruit HVAC talent, build training programs, and promote ongoing skill development and career advancement.

• Proven experience building, leading, and motivating teams
• Strong track record of exceeding sales and operational efficiency goals
• Excellent communication, problem‑solving, and team‑building skills
• Passion for customer satisfaction and operational excellence

• Top‑of‑market compensation: $110K–$130K
• Comprehensive health, dental, and vision insurance
• 401(k) with generous company match
• Career advancement opportunities within a rapidly growing organization

Location:

Worcester, MA

Heritage Home Service may conduct a pre‑employment background check and drug test, subject to applicable law.