Repair and Tool Technician

Overview

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Repair and Tool Technicians are responsible for the evaluation and repair of small engines, outdoor power equipment and handheld electrical devices. This position makes equipment recommendations and ensures that units are maintained. Technicians work in both our stores with Tool Rental Centers and in our repair centers. In a store, technicians will be expected to provide service to store customers in Tool Rental which includes writing customer contracts and invoices for equipment rental and tool repairs, checking to make sure tool is operating properly and demonstrating its proper use (as needed).

In addition to supporting customer repair needs, they are also responsible for the day-to-day operation and maintenance of equipment in the tool rental department. In non-store locations, technicians will ensure units are repaired, tested for the quality of the repair and cleaned prior to returning to the store where the repair originated. Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary.

• Provide service to store customers in Tool Rental, including writing customer contracts and invoices for equipment rental and tool repairs, and demonstrating proper use as needed.
• Repair and maintain small engines, outdoor power equipment, and handheld electrical devices.
• Evaluate equipment, make recommendations, and ensure units are maintained.
• Operate and maintain equipment in the tool rental department or repair centers; ensure quality of repairs and cleanliness.
• Manage tool inventory and repairs in non-store locations as applicable.

• Knowledge of tools and repair techniques for small engines and outdoor power equipment.
• Ability to work in store Tool Rental Centers and repair centers.
• Strong customer service and documentation skills (contracts, invoices).
• Ability to operate in both store and non-store environments.

• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Consumer Services
• Seniority level:
  Not Applicable