Bilingual Patient Coordinator

Apply for the Bilingual Patient Coordinator role at Benevis
.

Base pay range: $16.00/hr – $20.00/hr.

Topaz Dentistry – San Antonio – Leon Valley
FT Bilingual Patient Coordinator
Bilingual Spanish Required

Hours:

9 am – 6 pm

Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 3000 employees in offices across the country from clinical to support staff — we are united in our mission to create happy, healthy smiles through providing high‑quality dental care in a fun, compassionate environment.

• Get out into your community — participate in local events including school screenings, presentations and any opportunity to promote a positive image of us.
• Participate in morning huddles (you can even run one!), let your peers know how much you appreciate them, and highlight great examples of customer focus, collaboration, etc.
• Love working with kids (they make up 70 % or more of our patient base).

• Provide quality customer service to patients and parents at check‑in and check‑out, and verify patient insurance eligibility and service limits.
• Deliver quality and compassionate care to every patient.
• Greet parents and patients when they enter or leave the office.
• Keep waiting parents informed of the progress of their appointment or child.
• Maintain a clean and tidy waiting area and front desk area.
• Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient’s Boomerang file.
• Ensure service limits are recorded and communicated with the clinical team prior to treating the patient.
• Ensure all patient files are ready (pull file, update record, verify insurance and service limits) before the patient’s appointment.
• Coordinate with Clinical Team Leader and doctors to provide same‑day care opportunities.
• Assist with meeting office financial targets by keeping the hygiene and operative schedules full.
• Schedule follow‑up operatory and six‑month recall appointments for patients.
• Answer incoming calls and direct the caller to the proper person, taking messages when necessary.
• Make outbound calls to confirm appointments, reschedule missed appointments, and follow up on treatments that need to be completed.
• Ensure all patient records are re‑filed at the end of the day.
• Adhere to all government regulations, company standards, and compliance programs.
• Verify, inform, and collect any out‑of‑pocket balances from patients prior to being treated by the clinical team.
• Perform other duties as assigned.

• Graduation from a senior high school or GED equivalent.
• Office experience in a dentist’s or physician’s office (preferred).
• Experience with children’s dentistry (preferred).

• Competitive compensation.
• Quarterly bonuses based on office performance.
• Comprehensive benefits package: medical, dental, vision, 401(k) with match, flexible spending accounts, paid time off, company holidays and more.

We value teamwork, mutual respect, and cooperation. We do not practice unlawful discrimination, including harassment, and do not tolerate it in our workplace. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.

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