Coordinator, Operations

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, consistently striving to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.

As the eighth‑largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc.

We offer a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we celebrate every person’s unique individuality and honor their abilities and potential. We actively promote internal opportunities so you can grow continuously.

• Fun: We laugh a lot. A love for what you do makes every day brighter.
• Job flexibility: We recognize that everything you do matters, at work and home.
• Discounted services: Our customers enjoy fantastic services—your home enjoys the same.
• Total Rewards: Attractive total rewards and a great culture accompany a competitive salary.
• Career evolution: We provide tools to learn, grow, and achieve your career goals.
• Cutting‑edge technology: Opportunity to influence, create, and reshape the industry.

This non‑salary (hourly) role provides critical administrative, logistical, and operational support across multiple systems within the Northeast Region (NH; VA; St. Mary’s, MD; Grasonville, MD; CT). The responsibilities are essential for maintaining seamless workflows, accurate record‑keeping, and effective communication within the organization.

• Vehicle and fleet management for the Northeast, coordinating registrations, inspections, maintenance scheduling, and safety checklists.
• Contract partner billing support, including reverse billing, monthly bonuses, and vendor relations.
• Meeting coordination, including monthly operating reviews, weekly staff meetings, and quarterly all‑employee events.
• Regional administrative support: supplies, uniforms, training coordination, onboarding, SharePoint management, and safety checklist coordination.
• Customer One View management: weekly conference calls, status updates, and ticket accuracy.
• Emergency management support during storms and emergencies.
• Project support for initiatives such as CPE Swap, On‑Call Database, PNM‑FTE Productivity tracking, and fiber documentation.
• OpEx‑Cap Ex management: travel and expense reports, PO/REQ creation, inventory ordering, and procurement for site support.
• CPE reconciliation and warehouse coordination for partner equipment tracking.
• Operational inventory management of critical field tools and calibration dates.
• Employee engagement: coordinating celebrations, support for employees and peers, and sympathy expressions.
• Performance tracking: sharing tNPS, scorecards, and data roll‑ups for performance evaluation.
• System utilization: using CSG + FSM for appointment management, ticket creation, escalation research, and equipment issues.

• Competitive salary
• Medical, dental, prescription, and vision coverage
• Life insurance (1× salary at no cost)
• Long and short‑term disability insurance (no cost)
• Voluntary employee, spousal, and child life insurance
• Company‑recognized holidays with additional floating holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility with company match 50% up to 5%
• Employee Bonus Plan
• Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (service area)
• Tuition Reimbursement
• Headspace Membership
• Linked In Learning subscriptions (select colleagues)

Grasonville, MD

If you need accommodations to apply or during the recruitment process, please contact us confidentially at