Manager, Retail Footprint & Operations

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Regular

POSITION SUMMARY:
This role directly oversees the day-to-day productivity, operational standards, and growth of all physical sales venues across the United States. Encompassing storefronts, kiosks, and event activations, the position focuses on driving physical footprint revenue, boosting location efficiency, and elevating the overall customer journey. The incumbent will steer on-site teams to capture local market opportunities, showcase the complete portfolio of Breezeline offerings, and deliver consistently on monthly, quarterly, and annual growth targets.

A successful candidate will champion a high-energy team culture rooted in accountability, ongoing field coaching, and professional growth. By translating location analytics into actionable sales tactics, the manager ensures each site operates at peak productivity.

OVERALL KEY RESPONSIBILITIES

• Holds full accountability for generating revenue, hitting target KPIs, and maximizing conversion rates across all physical retail footprints, including Kiosks, Storefronts, and Event spaces.
• Provides continuous leadership, daily coaching, and performance management for onsite supervisors and retail field agents.
• Identifies foot-traffic trends and consumer behavior patterns within physical locations to develop and execute proactive solutions.
• Collaborates closely with third-party vendors, venue management, and cross-functional internal teams to streamline site operations and improve daily workflow.
• Directs the execution of visual merchandising guidelines, ensuring full compliance, brand consistency, and high-impact physical displays across all locations.
• Researches and implements foot-traffic initiatives, supports retail store updates, and manages the execution of pop-up sites and physical event activations.
• Oversees and manages the channel’s OPEX, driving cost-efficiencies across all physical outlets.
• Establishes precise tracking frameworks and delivers comprehensive performance reports to evaluate location-level productivity.
• Oversees the end-to-end management of retail supplies, uniforms, promotional collateral, kiosk fixtures, and stock levels.
• Deploys and supports digital tools, POS systems, and operational resources to empower field agents and elevate customer interactions.
• Coordinates closely with marketing to align local promotional efforts, test new event tactics, and maximize venue-based campaign success.
• Conducts routine site and equipment audits to verify inventory accuracy, control shrinkage, and optimize site facilities maintenance.
• Improves team engagement and workplace environment to drive positive workplace metrics and agent retention.
• Handles location escalation matters professionally, resolving customer or operational issues in a timely manner while ensuring adherence to corporate safety standards..
• Tracks and analyzes financial & sales performance, ensuring cost-effective strategies in sales, vendor partnerships, and business operations.
• Continuously updates business processes to improve efficiency, increase productivity, and manage costs effectively.
• As a representative of Breezeline’s management team, handles customer and employee matters confidentially; escalates issues in a timely manner through collaboration and effective communication skills.
• To support Breezeline’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both…