Retail Sales Associate

Overview

Breezeline is a dynamic, innovative company providing Internet, TV, Voice, and fiber services across 13 states, with service to more than 1.7 million homes and businesses. We pride ourselves on an inclusive culture that values genuine connections, continuous growth, and the pursuit of extraordinary customer experiences.

Position:
Retail Sales Associate – in‑store, storefront, pop‑up, and special event locations.

• Deliver face‑to‑face interactions that entice customers to choose Breezeline as their primary cable, internet, and phone provider, meeting or exceeding sales targets.
• Actively promote, upgrade, and sell Breezeline products and services, demonstrating confident sales behaviors.
• Highlight features and benefits through demonstrations and tailored solutions to meet customer needs.
• Upsell and cross‑sell to both new and existing customers, executing proven sales techniques.
• Work to retain customers who wish to cancel or downgrade services, employing empathy and proactive communication.
• Resolve billing inquiries, service discrepancies, and process refunds, submitting approvals as required.
• Accurately input data for add, move, change, and cancellation requests using prescribed applications.
• Manage store‑level asset handling, including returns, exchanges, and equipment distribution.
• Participate in corporate selling‑skills training and procedural enhancements.
• Maintain health and safety standards, using personal protective equipment and following company policies.
• Respond promptly to internal and external customer needs, ensuring timely resolution and satisfaction.
• Assist with additional departmental requests and special projects as needed.
• Provide in‑store support at alternate locations if required.

• High school diploma; post‑secondary education preferred.
• Minimum 1–3 years of sales and customer‑service experience.
• Strong written and verbal communication skills.
• Consistently meet or exceed KPI expectations.
• Professional presentation and adherence to dress‑code policy.
• Ability to build genuine customer connections.
• Highly organized, detail‑oriented, with problem‑solving and escalation skills.
• Self‑motivated, initiative‑driven, and quality‑focused.
• Growth mindset and willingness to embrace change.
• Basic accounting knowledge is an asset.
• Multi‑application navigation skills, including Windows and Microsoft Office.
• Flexibility for rotating schedules, days, evenings, weekends, and holidays.
• Prior face‑to‑face and outbound sales experience required.
• Experience with Google Suite applications preferred.

• Significant standing time and occasional lifting up to 20 lbs.

• Competitive salary
• Medical, prescription, and vision coverage
• Dental coverage
• Life insurance (1× salary at no cost)
• Short‑term and long‑term disability insurance (no cost)
• Voluntary employee, spousal, and child life insurance
• Company‑recognized holidays with floating holidays
• Paid time off (PTO) program
• Comprehensive flexible‑work policy
• 401(k) with 50 % match up to 5 % of contributions
• Employee bonus plan and stock‑purchase plan participation
• Complimentary and discounted broadband services (in‑area customers)
• Tuition reimbursement
• Headspace membership
• Linked In Learning subscriptions for select colleagues

Location:

Leonardtown, MD

Contact for accommodations: