Inside Sales

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Summary

The Inside Sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, to create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Description

Job Title:

Inside Sales

Reports To

Branch Manager

Pay Range

$19.23 to $44.53

FSLA Status

Non
- Exempt

Summary

The Inside Sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, to create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Role Responsibilities

• Present price, credit and terms in accordance with standard procedures and customers’ profitability profile.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
• Fill requests for catalogs, information, or samples.
• Setup and maintain customer files.
• Communicate to the purchasing department any unexpected increases or decreases in demand for products.

• Confident and passionate about selling. Always closing and asking for the sale.
• Actively upsells customers on complimentary products beyond the original order.
• Sells and promotes the items and products that we stock – provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands.
• Understands and explains how the company differentiates from our direct and indirect competition.
• Promotes current programs and sales.
• Articulates product feature and functions clearly through verbal communication.
• Solves customer needs by recommending products or services that contribute to their level of satisfaction.
• Educates customers on how the organization differentiates from its competitors.
• Follows-through on commitments (communication, bids, existing sales orders, etc.) made to customers.
• Learns and demonstrates understanding of basic business analytic skills and their application to customers’ businesses (e.g., builder, contractor, plumber, engineer, architect, etc.).
• Articulates the organization’s value proposition within customer business situation.
• Incorporates the selling process within proposal writing and pricing models to match company expectations.

• Adds value to customer and internal interactions by understanding the true needs of the customer and their business model.
• Uses company-provided systems for improved planning, history collection, and to adopt new company behaviors.
• Organizes work time to maximize efficiency with a defined time management process.
• Drives the account planning process to define and track progress toward revenue, mix, and profit objectives.
• Understands the customer’s business including metrics, definitions of success, hierarchy, decision-making, etc.
• Meets and greets customers at the point of sale with service, respect, and knowledge.
• Recognizes different customer types within the supply chain and adjusts approach with each for optimal results.
• Demonstrates active listening skills to add value to customer and internal interactions.

• Understands their role as it relates to outside sales, and effectively coordinates information with those roles on projects and quotes.
• Know your branch, department, and individual budget goals.
• Operates effectively within vertical and horizontal teams.
• Assumes responsibility for team outcomes (success and/or failure).
• Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practices.
• Exhibits positive outlook, camaraderie, and passion for the job, business, customers,…