Product Manager, Managed Services

About GTT

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top‑ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed.

Our portfolio includes SASE, SD‑WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. For more information, please visit

The Product Manager for Managed Services owns the development, standardization, and performance of GTT’s LAN/WLAN services. This individual should understand adjacent technologies such as SD‑WAN, SASE, and IoT to ensure seamless integration across the broader network portfolio. This includes aligning capabilities with GTT’s Envision Strategy, observability, and digital experience initiatives.

This role is well suited for a proactive, growth‑oriented leader who drives results autonomously while ensuring alignment with organizational priorities. The ideal candidate excels in vendor management, developing standard service offerings, and supporting complex environments like Walk‑In and Take‑Over (WITO). They should also integrate AI and digital experience enhancements into modern managed services. Success in this role demands independence, adaptability to a dynamic, transformational setting, and comfort operating within a global, distributed organization.

• Define and maintain the roadmap for Managed LAN/WLAN services.
• Ensure alignment with GTT’s Envision Strategy, enabling automation, visibility, and a unified digital experience.
• Identify opportunities where AI‑driven insights, automation, or enhanced observability can elevate customer outcomes.
• Monitor market trends and enterprise needs to guide investment priorities across LAN and WLAN services.
• Build and maintain standardized service offerings across LAN/WLAN, including switching, wireless, controllers, cloud‑managed wireless, and associated operational services.
• Support non‑standard deployments such as WITO, customer‑provided equipment, and brownfield transitions.
• Define service constructs delivered by GTT directly or in partnership with third‑party managed service providers.
• Lead the full product lifecycle: from business case, product development through launch, pricing, adoption, and ongoing lifecycle management.
• Oversee pricing, packaging, and go‑to‑market alignment to maximize portfolio growth.
• Integrate digital customer experience as a core element of new product design, ensuring intuitive interfaces, measurable outcomes, and seamless customer interactions.
• Collaborate with Product Operations, Operations, Service Assurance, Engineering, Service Delivery, Sales, Marketing, and Solutions teams to ensure consistent execution aligned with leadership goals.
• Improve digital experience elements including onboarding, monitoring, reporting, and lifecycle interactions.
• Own relationships with key LAN, WLAN, and campus networking vendors.
• Influence vendor roadmaps, evaluate capabilities, and negotiate commercial terms.
• Participate in the identification and management of third‑party managed service providers supporting outsourced delivery models.

• Develop business cases outlining market need, cost, revenue, and ROI to secure investment.
• Support pricing strategy, margin improvements, and cost structure optimization.
• Use operational, financial, and customer data to guide portfolio decisions.

• Gather customer and field feedback to refine service capabilities and…