Branch Assistant

Job Responsibilities

As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.

Your key responsibilities will include:

• Customer Service: Provide excellent service to customers over the phone and face‑to‑face.
• Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
• Trade Counter: Serve customers efficiently and professionally.
• Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
• Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
• Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
• Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.

• Bonuses: Performance related bonus scheme – get rewarded for growth.
• Time Off: 33 days annual leave (including bank holidays, increasing throughout the years) – Take your birthday off and enjoy enhanced parental leave.
• Support & Development: Extensive learning opportunities from day one.
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more.
• Perks: Staff discounts, exclusive holiday offers and free financial support and education.

Rexel is a worldwide expert in distributing electric and energy‑efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.