Part Time Reception and Support Assistant

Part Time Reception and Support Assistant

Join the TC Group team as a Part‑time Reception and Support Assistant. The position is based in the Letchworth office and supports daily operations by serving as the first point of contact for visitors and callers and by delivering efficient administrative support to the Senior Operations and Finance Manager.

Salary: £24,000 - £26,000 pro rata
Hours: Monday – Friday, 25 hours per week (10:00 – 15:00)
Holiday: 22 days annual leave (excluding bank holidays) after 5 years of service, increasing by one day per year up to a maximum of 5 days
Location: Letchworth office

• Greet and assist visitors, clients and staff in a professional and friendly manner.
• Answer and direct phone calls, take messages and respond to basic enquiries.
• Maintain a tidy and organised reception area and client meeting rooms.
• Manage incoming and outgoing mail and deliveries.
• Liaise with the main building receptionist for visitors, clients, car parking and deliveries.
• Assist with general office administration such as filing, scanning, photocopying and data entry.
• Support the ordering of office supplies.
• Prepare meeting arrangements, including booking rooms and ensuring adequate equipment.
• Assist with diary management as required.
• Maintain client books and records and organise returns.
• Book travel, accommodation and other events.
• Act as a point of contact for facilities and health & safety matters, supporting maintenance coordination.
• Provide cover for annual leave and ad hoc tasks as necessary.

• Previous experience in reception, administrative or client‑facing roles.
• Proficiency with telephone system, Outlook diaries and Microsoft Teams.
• Ability to prioritise tasks and manage time effectively.
• Strong interpersonal and communication skills.
• Strong IT skills, including Microsoft Office (Excel, Word, Outlook, Teams).
• Awareness of confidentiality, GDPR and professional conduct in the workplace.

• Confidence handling enquiries.
• Problem‑solving skills and proactive thinking.
• Ability to remain calm under pressure.

• Pension scheme
• Group life assurance (4 times salary)
• Additional holiday for birthday or religious holiday exchange option
• Christmas period shutdown
• Social events
• Employee benefits portal – cashback and vouchers on everyday purchases
• Employee referral bonus
• Employee assistance programme
• Regular training and development – continuous development for professional qualifications and personal goals
• Volunteering opportunities – 7.5 hours per year for local charities
• Free eye test
• Annual flu immunisation and health check
• Family‑friendly policies
• Career prosperity programme
• Private medical insurance (after probation completion)

TC Group is a fast‑growing accountancy firm and one of the top 20 in the UK. We pride ourselves on delivering tailored support and strategic advice to ambitious business owners. TC East operates offices in Letchworth, Huntingdon and Cambridge, and we value integrity, enthusiasm and teamwork.

We are an equal‑opportunity employer and welcome candidates from all backgrounds. Applicants must be based in the UK; we do not offer sponsorship.

Contract type: Permanent
Department: Administration
Hours: 25 hours per week, Monday – Friday, 10:00 – 15:00
Salary: £24,000 – £26,000 pro rata