Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Location: Letchworth Garden City

Administrator
We are seeking a highly organised Customer Service Administrator for a fantastic company in the Letchworth area. In this role, you will ensure the smooth progression of customer orders from initial intake through to dispatch and delivery.

Key Responsibilities
 
* Build and maintain strong relationships with an established portfolio of business clients.
 
* Manage shared inboxes and phone lines, responding to customer enquiries promptly and professionally.
 
* Support Goods In processes and resolve product-related queries.
 
* Process customer orders from start to finish ensuring accuracy at all times
 
* Monitor delivery schedules and liaise with suppliers to update
 
* Coordinate returns and credits with accuracy.
 
* Assist with export compliance documentation alongside the Export Administrator.
 
* Manage quarantine stock.
 
* Act as first point of contact for all queries relating to open orders
 
* Expedite shipments to maintain operational flow.
About You
You are someone who brings energy, accuracy, and excellent interpersonal skills. You will thrive in this role if you are:
 
* An effective communicator confident working with a variety of stakeholders.
 
* A collaborative team player.
 
* Detail‑focused and committed to getting things right first time.
 
* Highly organised with strong time‑management abilities.
 
* Proficient in Excel and Word.
 
* Comfortable working with numbers and producing clear written communication.

What We Offer
 
* Competitive £33,000 salary
 
* Company pension
 
* 22 days’ holiday plus Christmas shutdown
If this opportunity aligns with your skills and aspirations, we would be pleased to hear from you.

Please note:

Due to high application volumes, only shortlisted candidates will be contacted. If you do not hear from us within 7 days, please consider your application unsuccessful. We kindly request that applicants do not call the office for updates. We will retain your CV for future suitable opportunities