Medical Secretary

About The Role

Are you an organised, calm administrator looking for a role with real purpose? Baldock Manor is our specialist psychiatric hospital, where our clinical teams support people through some of the most difficult periods of their lives. As Medical Secretary, you will work side by side with a Consultant and ward team as the person who keeps everything running – the diaries, the reports, the records and the referrals – so that clinicians can focus on patient care.

It is a varied, fast moving role where no two days look the same, and where your accuracy and discretion genuinely make a difference to patients.

• Represent medical staff by screening incoming telephone calls, recording and transmitting messages, scheduling appointments, arranging referrals to other healthcare providers, scheduling appointments for consultations, tests, scans, etc.
• Take minutes during meetings, HR investigations and clinical governance.
• Maintain calendars and diaries, scheduling appointments, consultations, professional meetings.
• Produce information by transcribing dictations, preparing medical reports and summaries, patient histories, manuscripts and correspondence.
• Provide historical reference by developing and utilising filing and retrieval systems, maintaining patient records, recording meeting discussions.
• Maintains patient confidence and protect operations by keeping information confidential.
• Liaise and maintain close relationships with other secretaries and administrative staff and to cover leave for other secretaries when necessary.
• Provide front of house cover when needed.
• Maintain office supplies inventory by checking stock, anticipating needs, placing and expediting purchase orders and verifying receipt.
• To prioritise and efficiently organise own workload to ensure that all tasks are completed in a timely manner.
• To support with processing and recording of information for regular audits.
• Maintain patient and staff confidentiality in accordance with GDPR guidelines.
• Maintaining quality results by following and enforcing standards.

• Experience of working within an office environment
• Fully IT literate, particularly with Microsoft Office programs and database systems
• Ability to work both independently and within a team
• Ability to keep calm under pressure
• Touch and audio typing skills
• Experience in accurate minute-taking
• Excellent verbal and written communication skills
• Excellent organisational/interpersonal and time management skills
• Able to work within a Team
• Able to prioritise workload and manage competing demands

• Previous experience of working within the Mental Health Sector
• Previous experience as a Medical Secretary or Ward Administrator
• Medical Secretary or Administrative qualification – e.g. AMSPAR, NVQ
• Knowledge of medical/mental health terminology and health information practices
• Experience of collating information for auditing

Join us and you will be well looked after. We invest in our people with ongoing training and development, and back that up with a benefits package designed to make life a little easier – from healthcare cover and extra leave on your birthday to free parking on site.

• Bupa Cash Plan Health Scheme
• Company Pension scheme
• Up to 28 days annual leave including bank holidays
• Cycle2
  
  Work Scheme
• Blue Light Discount Card eligibility
• Free Parking
• On-going training
• ‘Refer a Friend’ scheme
• Birthday leave following one years employment
• Free hot drinks
• Employee Assistance Programme

9am to 5pm, Monday to Friday

Baldock Manor is rated Good by the CQC, whose most recent report specifically recognised the contribution of our Therapies team. The hospital comprises two older adult acute inpatient wards (male and female), with an accredited female…