Customer Support Coordinator

Overview

Do you have a confident manner, excellent attention to detail and are comfortable with the use of CRM systems or similar? We are expanding and looking for a Customer Support Coordinator to join our team, based in our new UK Office within the Spirella Building in Letchworth, Herts. This is a fixed term contract post initially for 6 months to cover maternity leave.

Our Customer Support Coordinators ensure that our clients get the right products on time and every time, helping the customer with different product options and maintaining or enhancing our reputation within the construction industry. Your main responsibilities are to focus and deliver sales support to a range of customers who are looking to use dormakaba products and systems in their own projects.

You would be talking directly with our customers and taking orders via email, checking the details and specifications against the requirements. This role also involves taking ownership of customer issues, collaborating with colleagues on queries, returns and various other items relating to customer service. You will also provide internal support for our field-based sales team. Over time you will become a dormakaba product expert, keeping up to date on new developments and new products as they are released to the industry.

• 2+ years of work experience in a similar customer service environment
• Demonstrate the ability to understand products, and their life cycle
• Knowledge of SAP desirable, previous experience of a CRM system essential
• Strong communication and organisational skills
• High level of self-motivation

• 25 Days Annual Leave + Bank Holidays
• Hybrid working (up to 2 days per week after training)
• Holiday Purchase Scheme (buy up to 5 additional days across 12 months)
• Enhanced Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Health & Wellbeing App including Digital GP Service
• Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
• Access to Linked In Learning
• Employee Discounts scheme
• Town Centre location with free parking and easy walking distance from Letchworth Rail Station

Interested? Follow the link to apply online. We look forward to hearing from you!

Location:

Letchworth, North Herts